SHQ Medtronic Int. Trading Sàrl
Regulatory Affairs Specialist(m/w/x)
Full-timeOn-siteExperienced
Lausanne
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DIDistalmotion SA
.Customer Service Representative(m/w/x)
Épalinges
Full-timeOn-siteSenior
Nejo AI Summary
White-glove order fulfillment for robotic surgery systems. Advanced ERP system mastery and C2 German language skills required. Structured onboarding, autonomy and flexibility.
Requirements
- Higher education in Business Administration, International Trade (CFC), or related field
- Minimum 5 years Customer Service or Order Management experience in international, fast-paced environment
- Native or C2 German mandatory
- Fluency in French and English required
- Advanced mastery of ERP systems
- Familiarity with Jira or similar ticket-based project management tools
- Solid notions of Account Receivable (AR)
- Solid notions of general accounting principles related to sales
- Proactive mindset, taking initiative
- Analytical skills, ability to drive improvements
- Resilience, ability to maintain customer excellence under pressure
- Exceptional verbal and written communication skills
- Medical Device experience is a strong asset
- QAD experience is a plus
Tasks
- Provide white-glove customer service
- Anticipate and meet customer needs
- Ensure seamless customer experience
- Manage full order fulfillment cycle
- Enter orders in ERP system
- Oversee inventory and delivery coordination
- Handle invoicing
- Identify and document process improvements
- Propose solutions to enhance efficiency
- Act as key ERP system user
- Manage technical requests in Jira
- Collaborate with IT on tool optimization
- Oversee basic AR functions
- Follow up on payments
- Resolve billing discrepancies
- Maintain financial data accuracy
- Coordinate complex shipments
- Handle customs requirements
- Manage returns and customer complaints
- Focus on quick resolution and traceability
- Track and report on KPIs
- Measure and report service levels
- Monitor operational success
Work Experience
- 5 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- German – Native
- French – Business Fluent
- English – Business Fluent
Tools & Technologies
- QAD
- Jira
- ERP systems
Benefits
Learning & Development
- Structured onboarding program
Informal Culture
- Autonomy and flexibility
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Distalmotion SA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DIDistalmotion SA
.Customer Service Representative(m/w/x)
Épalinges
Full-timeOn-siteSenior
Nejo AI Summary
White-glove order fulfillment for robotic surgery systems. Advanced ERP system mastery and C2 German language skills required. Structured onboarding, autonomy and flexibility.
Requirements
- Higher education in Business Administration, International Trade (CFC), or related field
- Minimum 5 years Customer Service or Order Management experience in international, fast-paced environment
- Native or C2 German mandatory
- Fluency in French and English required
- Advanced mastery of ERP systems
- Familiarity with Jira or similar ticket-based project management tools
- Solid notions of Account Receivable (AR)
- Solid notions of general accounting principles related to sales
- Proactive mindset, taking initiative
- Analytical skills, ability to drive improvements
- Resilience, ability to maintain customer excellence under pressure
- Exceptional verbal and written communication skills
- Medical Device experience is a strong asset
- QAD experience is a plus
Tasks
- Provide white-glove customer service
- Anticipate and meet customer needs
- Ensure seamless customer experience
- Manage full order fulfillment cycle
- Enter orders in ERP system
- Oversee inventory and delivery coordination
- Handle invoicing
- Identify and document process improvements
- Propose solutions to enhance efficiency
- Act as key ERP system user
- Manage technical requests in Jira
- Collaborate with IT on tool optimization
- Oversee basic AR functions
- Follow up on payments
- Resolve billing discrepancies
- Maintain financial data accuracy
- Coordinate complex shipments
- Handle customs requirements
- Manage returns and customer complaints
- Focus on quick resolution and traceability
- Track and report on KPIs
- Measure and report service levels
- Monitor operational success
Work Experience
- 5 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- German – Native
- French – Business Fluent
- English – Business Fluent
Tools & Technologies
- QAD
- Jira
- ERP systems
Benefits
Learning & Development
- Structured onboarding program
Informal Culture
- Autonomy and flexibility
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Distalmotion SA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Distalmotion SA
Industry
Healthcare
Description
Distalmotion is a global MedTech company simplifying robotic surgery with its DEXTER® robot to empower access to minimally invasive care.
Not a perfect match?
- SHQ Medtronic Int. Trading Sàrl
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Full-timeOn-siteNot specifiedBern, Genf, Lausanne