Roche
Customer Supply Manager (CSM)(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Kaiseraugst
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
FRFranke Group
VP Customer Excellence EMEA(m/w/x)
Bad Säckingen
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Leading Inside Sales, customer inquiries, and project support for a global kitchen and foodservice supplier. 10+ years leadership experience in customer support or supply chain required. 30 days vacation, 4 additional holidays.
Anforderungen
- 10+ years leadership experience in customer support, supply chain, or multi-functional environments
- Experience leading large operational teams (100+ employees)
- Strong knowledge of import/export processes and compliance
- Proven track record in process optimization, forecasting, and digital transformation
- Ability to navigate escalation management and cross-functional collaboration
- Bachelor/Master degree
- Experience in manufacturing, technical products, or project-based customer service
- Background in OEM procurement and warehouse automation
- International leadership experience within EMEA
- Strategic and operational leadership
- Customer orientation and escalation management
- Strong analytical and forecasting skills
- Supply chain and logistics expertise
- Change leadership and digital mindset
- Cross-functional stakeholder management
- Continuous improvement / Lean methodology
Aufgaben
- Lead and develop Inside Sales organization
- Process customer inquiries and quotations
- Coordinate project and technical support
- Collaborate with VP Sales EMEA on escalations
- Maintain operational collaboration with Poland production
- Forecast capacity, workload, and customer requirements
- Optimize FTE planning and productivity
- Initiate digital transformation projects
- Manage warehouse operations
- Ensure fulfillment accuracy and reliability
- Improve intralogistics and automation
- Develop warehouse investment plans
- Execute warehouse optimization programs
- Promote health and safety culture
- Oversee inbound container imports
- Maintain excellence with logistics partners
- Ensure customs documentation compliance
- Manage outbound export processes
- Adhere to export restrictions and trade compliance
- Optimize shipping costs, lead time, and reliability
- Contribute to FS EMEA Management Team
- Drive customer-centric culture and operational excellence
- Collaborate with Sales, Operations, Procurement, Quality, Finance
- Lead and develop multi-functional team of 150+ employees
- Foster continuous improvement with KPIs and Lean methodology
- Ensure organizational readiness for growth and digital transformation
Berufserfahrung
- 10 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Benefits
Flexibles Arbeiten
- Flexible working hours
Mehr Urlaubstage
- 30 days of vacation
- 4 additional company holidays
- Vacation bonus
Weiterbildungsangebote
- Full LinkedIn Learning access
- Dedicated learning time
Sonstige Zulagen
- Financial support for training
Boni & Prämien
- Christmas bonus
Betriebliche Altersvorsorge
- Company pension scheme
Gesundheits- & Fitnessangebote
- Comprehensive health management
Sonstige Vorteile
- Occupational health services
Mentale Gesundheitsförderung
- Employee Assistance Program
Mitarbeiterrabatte
- Corporate benefits
- Employee gifts
Team Events & Ausflüge
- Company events
- Sports events
Snacks & Getränke
- Free drinks
- Fresh fruit
Modernes Büro
- Modern office facilities
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Franke Group erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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Bad Säckingen
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Leading Inside Sales, customer inquiries, and project support for a global kitchen and foodservice supplier. 10+ years leadership experience in customer support or supply chain required. 30 days vacation, 4 additional holidays.
Anforderungen
- 10+ years leadership experience in customer support, supply chain, or multi-functional environments
- Experience leading large operational teams (100+ employees)
- Strong knowledge of import/export processes and compliance
- Proven track record in process optimization, forecasting, and digital transformation
- Ability to navigate escalation management and cross-functional collaboration
- Bachelor/Master degree
- Experience in manufacturing, technical products, or project-based customer service
- Background in OEM procurement and warehouse automation
- International leadership experience within EMEA
- Strategic and operational leadership
- Customer orientation and escalation management
- Strong analytical and forecasting skills
- Supply chain and logistics expertise
- Change leadership and digital mindset
- Cross-functional stakeholder management
- Continuous improvement / Lean methodology
Aufgaben
- Lead and develop Inside Sales organization
- Process customer inquiries and quotations
- Coordinate project and technical support
- Collaborate with VP Sales EMEA on escalations
- Maintain operational collaboration with Poland production
- Forecast capacity, workload, and customer requirements
- Optimize FTE planning and productivity
- Initiate digital transformation projects
- Manage warehouse operations
- Ensure fulfillment accuracy and reliability
- Improve intralogistics and automation
- Develop warehouse investment plans
- Execute warehouse optimization programs
- Promote health and safety culture
- Oversee inbound container imports
- Maintain excellence with logistics partners
- Ensure customs documentation compliance
- Manage outbound export processes
- Adhere to export restrictions and trade compliance
- Optimize shipping costs, lead time, and reliability
- Contribute to FS EMEA Management Team
- Drive customer-centric culture and operational excellence
- Collaborate with Sales, Operations, Procurement, Quality, Finance
- Lead and develop multi-functional team of 150+ employees
- Foster continuous improvement with KPIs and Lean methodology
- Ensure organizational readiness for growth and digital transformation
Berufserfahrung
- 10 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Benefits
Flexibles Arbeiten
- Flexible working hours
Mehr Urlaubstage
- 30 days of vacation
- 4 additional company holidays
- Vacation bonus
Weiterbildungsangebote
- Full LinkedIn Learning access
- Dedicated learning time
Sonstige Zulagen
- Financial support for training
Boni & Prämien
- Christmas bonus
Betriebliche Altersvorsorge
- Company pension scheme
Gesundheits- & Fitnessangebote
- Comprehensive health management
Sonstige Vorteile
- Occupational health services
Mentale Gesundheitsförderung
- Employee Assistance Program
Mitarbeiterrabatte
- Corporate benefits
- Employee gifts
Team Events & Ausflüge
- Company events
- Sports events
Snacks & Getränke
- Free drinks
- Fresh fruit
Modernes Büro
- Modern office facilities
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Franke Group erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Franke Group
Branche
Food
Beschreibung
Franke Group is a world's leading supplier of products and services for domestic kitchens, foodservice systems, convenience stores, and professional coffee making.
Noch nicht perfekt?
- Roche
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