Nordson Deutschland GmbH
Service Mechatroniker im Außendienst(m/w/x)
VollzeitRemoteBerufserfahren
Koblenz, Mainz, Frankfurt am Main, Mannheim
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
BWBW Converting Solutions
Technician, Field Service Technical Support(m/w/x)
Neuwied
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Primary technical support for print equipment and packaging machinery, handling second shift requests at a manufacturer. 5 years machine troubleshooting experience with Associate's degree, or 7 years with high school diploma, required; expertise in print equipment controls essential. Proficiency with Rockwell and Indramat software and hardware.
Anforderungen
- Two-year associate degree in electro-mechanical, electrical design, or related field with 5 years of machine troubleshooting experience, or high school diploma with 7 years of machine troubleshooting experience
- Expertise in controls and machine processes for print equipment
- Knowledge or skills on flexographic printing presses (advantageous)
- Proficiency in Rockwell and Indramat software
- Knowledge of Rockwell and Indramat hardware
- Strong technical and troubleshooting skills, independent issue resolution
- Excellent customer service skills, inquiry management, prioritization
- Self-motivation and strong decision-making capabilities
- Proficiency in mechanical, pneumatic, and control systems
- Ability to travel several weeks per year
Aufgaben
- Provide high-level support for one product line.
- Offer basic support for additional product lines.
- Act as primary customer and technical service representative.
- Serve as primary contact for second shift requests.
- Triage incoming customer calls.
- Route parts inquiries to the parts department.
- Escalate issues to the next shift.
- Provide direct technical support as needed.
- Communicate with customers to resolve equipment issues.
- Respond urgently to unplanned customer issues.
- Provide breakdown support for component replacements.
- Load HMIs, drives, and PLCs during replacements.
- Support 'on the go' programming changes.
- Remotely troubleshoot PLCs, drives, and devices.
- Document customer issues and resolutions in asset management.
- Create equipment history files for future troubleshooting.
- Utilize ERP system to find parts.
- Arrange part shipments to customers outside business hours.
- Support teams and customers with controls expertise.
- Review customer data and react to alarms.
- Investigate customer downtime.
- Develop insights and provide actions for customers.
- Identify continuous improvement opportunities.
- Support proactive process improvement results.
- Ensure consistency and standardization of best practices.
- Proactively communicate with engineering teams.
- Recommend machine changes to engineering.
- Convey customer feedback to engineering.
- Evaluate, implement, and test new technology.
- Create and sustain a safe work environment.
- Perform other assigned duties.
Berufserfahrung
- 5 Jahre
Ausbildung
- Matura
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Rockwell
- Indramat
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens BW Converting Solutions erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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BWBW Converting Solutions
Technician, Field Service Technical Support(m/w/x)
Neuwied
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Primary technical support for print equipment and packaging machinery, handling second shift requests at a manufacturer. 5 years machine troubleshooting experience with Associate's degree, or 7 years with high school diploma, required; expertise in print equipment controls essential. Proficiency with Rockwell and Indramat software and hardware.
Anforderungen
- Two-year associate degree in electro-mechanical, electrical design, or related field with 5 years of machine troubleshooting experience, or high school diploma with 7 years of machine troubleshooting experience
- Expertise in controls and machine processes for print equipment
- Knowledge or skills on flexographic printing presses (advantageous)
- Proficiency in Rockwell and Indramat software
- Knowledge of Rockwell and Indramat hardware
- Strong technical and troubleshooting skills, independent issue resolution
- Excellent customer service skills, inquiry management, prioritization
- Self-motivation and strong decision-making capabilities
- Proficiency in mechanical, pneumatic, and control systems
- Ability to travel several weeks per year
Aufgaben
- Provide high-level support for one product line.
- Offer basic support for additional product lines.
- Act as primary customer and technical service representative.
- Serve as primary contact for second shift requests.
- Triage incoming customer calls.
- Route parts inquiries to the parts department.
- Escalate issues to the next shift.
- Provide direct technical support as needed.
- Communicate with customers to resolve equipment issues.
- Respond urgently to unplanned customer issues.
- Provide breakdown support for component replacements.
- Load HMIs, drives, and PLCs during replacements.
- Support 'on the go' programming changes.
- Remotely troubleshoot PLCs, drives, and devices.
- Document customer issues and resolutions in asset management.
- Create equipment history files for future troubleshooting.
- Utilize ERP system to find parts.
- Arrange part shipments to customers outside business hours.
- Support teams and customers with controls expertise.
- Review customer data and react to alarms.
- Investigate customer downtime.
- Develop insights and provide actions for customers.
- Identify continuous improvement opportunities.
- Support proactive process improvement results.
- Ensure consistency and standardization of best practices.
- Proactively communicate with engineering teams.
- Recommend machine changes to engineering.
- Convey customer feedback to engineering.
- Evaluate, implement, and test new technology.
- Create and sustain a safe work environment.
- Perform other assigned duties.
Berufserfahrung
- 5 Jahre
Ausbildung
- Matura
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Rockwell
- Indramat
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens BW Converting Solutions erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
BW Converting Solutions
Branche
Manufacturing
Beschreibung
Das Unternehmen ist ein globaler Anbieter von Lösungen für Engineering, Beratung und Fertigungstechnologien in der Verpackungs- und Papierverarbeitungsindustrie.
Noch nicht perfekt?
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