Geotab
Technical Customer Support Representative (Italian speaker) (m/w/x)
Vollzeitnur vor OrtJunior
Aachen
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Diagnosing and resolving hardware/software issues for connected transportation IoT. Fluent English and German communication required. Flexible schedule, 24/7 operation.
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Anforderungen
- Proximity to Geotab locations (Berlin, Aachen, Lisbon, Ferrara)
- Clear reading, writing, and communication in English and German
- Interest in technology
- Keen to join an industry leader
- 1-3 years customer service/support experience
- Troubleshooting technical issues
- Post-Secondary Diploma/Degree in Engineering, Computer Science, or related field
- Working knowledge of SQL
- Working knowledge of Python
- Working knowledge of C#
- Working knowledge of JavaScript
- Working knowledge of Google Big Query
- Expert level Excel skills (pivot tables and reports)
- Technical competence in Google Suite for business
- Excellent verbal and written communication skills
- Comfort speaking with customers via telephone, email, and chat
- Professional-level communication in French
- Manage regional technical inquiries
- Ability to work a flexible schedule in a 24/7/365 operation
- Encouraged to apply even if not meeting all requirements
Aufgaben
- Diagnose technical issues for hardware and software
- Provide support to resolve hardware and software problems
- Support customers and partners in using products and services
- Provide technical expertise on database setup
- Provide technical expertise on user management
- Provide technical expertise on rules and reporting
- Provide technical expertise on device errors
- Provide technical expertise on network communications
- Provide technical expertise on portal configuration and navigation
- Provide technical expertise on product implementation
- Troubleshoot Geotab hardware and software applications
- Coordinate return/exchange process for Geotab devices and accessories
- Diagnose and resolve technical issues involving connectivity
- Diagnose and resolve technical issues involving installation
- Diagnose and resolve software inquiries
- Manage product service training for resellers and customers
- Develop product service training for resellers and customers
- Deliver product service training for resellers and customers
- Provide successful resolution to customer complaints
- Report escalating concerns and issues to management
- Report severe concerns and issues to management
- Preserve confidentiality of customer data and information
- Preserve security of customer data and information
- Support Geotab global strategic initiatives
- Communicate with partners, customers, sales representatives, and internal teams
- Utilize phone, chat, and email for communication
Berufserfahrung
1 - 3 Jahre
Ausbildung
Abgeschlossene Berufsausbildung
Sprachen
Englisch – fließend
Deutsch – fließend
Französisch – fortgeschritten
Tools & Technologien
SQLPythonC#JavaScriptGoogle Big QueryExcelGoogle Suite
Benefits
Flexibles Arbeiten
- Flexible schedule
Sonstige Vorteile
- 24/7/365 operation
- Diversity and inclusion policies
- Accommodation policies and practices
Ergonomischer Arbeitsplatz
- Accommodation for people with disabilities
- Accessibility needs taken into account
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens Geotab erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei GeotabÜber das Unternehmen
GE
ITAachen
Geotab is a global leader in IoT and connected transportation, advancing security and providing web-based analytics for fleet management.
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