HP
Technical Customer Assurance Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
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After-sales technical support, troubleshooting hardware, software, and network issues for customers. Technical degree in Computer Science and fluency in German/English required. 30 paid leave days, bike leasing, long-term time account.
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Anforderungen
- Technical degree in Computer Science
- Wide understanding of post-sales support processes
- Experience in virtual team environment
- Track record of direct customer interaction
- Fluency in German and English
- Other languages as a differentiator
- Excellent communication and interpersonal skills
- Strong presentation, influencing, and negotiation skills
- Excellent teamwork skills
- Results-driven attitude and attention to detail
- Reliability and organizational skills
- Passion for customer satisfaction
- Ability to react quickly to urgent requests
- Out-of-the-box thinking and creativity
- Superior problem-solving skills
- Business acumen
- Stress management while managing multiple cases
- Mastery of PC technical knowledge
- Expertise in Microsoft OS and Microsoft Intune
- Network proficiency
- Some project management proficiency
- Proficiency in data extraction and reporting
- Proficiency in Microsoft Excel
- Proficiency in PowerPoint for presentations
- Encouragement to visit customers for relationship development
Aufgaben
- Provide after-sales technical support to customers
- Answer product-related queries promptly
- Maintain customer relationships and ensure satisfaction
- Identify hardware and software solutions
- Troubleshoot technical issues (HW/SW/Network)
- Communicate with customers to identify problems quickly
- Provide timely and accurate feedback to customers
- Follow up with clients to ensure issues are resolved
- Support the roll-out of new hardware
- Create procedural documentation for support
- Collaborate with key HP business units to lead solutions
- Analyze installed base performance data
- Provide proactive information, including advisories and pre-alerts
- Maximize systems uptime and reduce service incidents
- Conduct root cause analysis of technical issues
- Develop action plans to reduce support inefficiencies
- Ensure success of large deployments on commercial accounts
- Deliver technical training to Customer IT departments
Berufserfahrung
ca. 1 - 4 Jahre
Ausbildung
Abgeschlossene Berufsausbildung
Sprachen
Deutsch – verhandlungssicher
Englisch – verhandlungssicher
Tools & Technologien
Microsoft OSMicrosoft IntunePowerBIMicrosoft ExcelPowerPoint
Benefits
Mehr Urlaubstage
- 30 paid leave days
Betriebliche Altersvorsorge
- Company pension plans
Workation & Sabbatical
- Long-term time account
Firmenfahrrad
- Bike leasing
Mentale Gesundheitsförderung
- Employee counselling programs
Gesundheits- & Fitnessangebote
- Wellness initiatives
Flexibles Arbeiten
- Flexible working hours
- Home office regulations
Sonstige Vorteile
- Equal opportunities
Karriere- und Weiterentwicklung
- Continuous career development
Mentoring & Coaching
- Global mentoring programs
Weiterbildungsangebote
- E-learning platforms
- Trainings and after-work events
Gemeinnützige Ausrichtung
- Employee Impact Networks
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens HP erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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HP
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