Teamleiter im Reparaturgeschäft für Aufzüge(m/w/x)

Anforderungen

• Collaborative working style
• Participation and sharing of information
• Adherence to ethical business practices
• Trust and respect for co-workers

Aufgaben

• Manage customer relationships and ensure high satisfaction
• Maintain equipment safety and performance standards
• Drive sales for service repairs and leads
• Resolve customer service and invoicing complaints
• Ensure safety for end-users, sites, and technicians
• Deliver services according to contracts and regulations
• Control field operation costs and profit margins
• Manage proximity stock content and value
• Oversee third-party inspections and follow-up actions
• Validate technical contract terms with sales teams
• Support maintenance for foreign equipment
• Prioritize and resolve technician callout assignment conflicts
• Close open callouts and address stopped equipment
• Reduce callout frequency within the assigned area
• Review and process manual service invoices
• Schedule and optimize planned maintenance routes
• Perform regular site audits
• Investigate accidents and report findings internally
• Authorize and control staff overtime
• Lead and develop technician performance and competence
• Set and evaluate technician performance objectives
• Manage technician absences and backup scheduling
• Validate technician timesheets for payroll
• Balance workloads and assign equipment to technicians
• Define hiring needs and lead the selection process
• Manage technician tools, vehicles, and mobile devices

AusbildungWeitere Informationen zur Ausbildungsanforderung

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