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Systems Analyst(m/w/x)
First-level support for GCS/MMS super-users and Power BI reporting development in medical technology. 5 years in similar healthcare industry roles required. Work in a multi-cultural matrix organization.
Anforderungen
- Engineering degree or similar relevant qualification
- 5 years in similar roles in Healthcare industry
- Experience in IT systems implementation
- Experience in business process support
- Experience in working in a multi-cultural environment and matrix organisation
- Hands on approach - understanding the Service operations
- Ability to prioritize issues based on business impact
- Pro-active; high-performing and results orientated
- Strong customer orientation and problem-solving skills
- Collaborative style, establishing strong relationships within the GCS International team
- Ability to manage change and deal with associated challenging behaviours
- Flexible attitude and ability to handle changing priorities
- Experience with Salesforce.com, SAP, Microsoft Power BI
- Good skills in MS Office applications
- Excellent range of communication skills. Fluent in English, both oral and written
Aufgaben
- Provide first-level support to GCS system super-users
- Own the support strategy and manage daily support for MMS
- Collaborate with IT and governance teams to resolve system issues
- Liaise with governance teams to manage system improvement requests
- Contribute to reporting development, validation, and deployment using Power BI
- Create and update system documentation as needed
- Deliver system training through the network of super-users
- Lead requirements gathering for new or updated systems
- Document business requirements for system implementation
- Review data trends to ensure business processes meet desired results
- Report on process improvements and performance metrics
- Drive collaboration with all GCSI stakeholders
- Become a recognized subject matter expert for MMS business processes
- Develop strong relationships with GCSI super-users and Country Service Leaders
- Participate in the implementation of new service and ERP systems
- Provide leadership in the use of service and ERP systems
- Adhere to organizational policies and quality procedures
- Identify problems in business processes and suggest improvements
- Prepare reports and presentations on process analysis and customer experience metrics
Berufserfahrung
- 5 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Salesforce.com
- SAP
- Microsoft Power BI
- MS Office
Noch nicht perfekt?
- Becton, Dickinson and CompanyVollzeitnur vor OrtSeniorWien, Heidelberg
- Thermo Fisher Scientific
Systems Analyst II(m/w/x)
Vollzeitnur vor OrtBerufserfahrenWienab 50.000 / Jahr - 3301 ABT Med AustriaGes.m.b.H.
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Vollzeitnur vor OrtSeniorWienab 82.000 / Jahr - LPAT LeasePlan Österreich Fuhrparkmanagement GmbH
IT Application Support Analyst(m/w/x)
Vollzeitnur vor OrtBerufserfahrenWienab 3.700 / Monat - DS Smith Packaging South East GmbH
Application Support Kiwiplan - Sales(m/w/x)
Vollzeitnur vor OrtKeine AngabeWien
Systems Analyst(m/w/x)
First-level support for GCS/MMS super-users and Power BI reporting development in medical technology. 5 years in similar healthcare industry roles required. Work in a multi-cultural matrix organization.
Anforderungen
- Engineering degree or similar relevant qualification
- 5 years in similar roles in Healthcare industry
- Experience in IT systems implementation
- Experience in business process support
- Experience in working in a multi-cultural environment and matrix organisation
- Hands on approach - understanding the Service operations
- Ability to prioritize issues based on business impact
- Pro-active; high-performing and results orientated
- Strong customer orientation and problem-solving skills
- Collaborative style, establishing strong relationships within the GCS International team
- Ability to manage change and deal with associated challenging behaviours
- Flexible attitude and ability to handle changing priorities
- Experience with Salesforce.com, SAP, Microsoft Power BI
- Good skills in MS Office applications
- Excellent range of communication skills. Fluent in English, both oral and written
Aufgaben
- Provide first-level support to GCS system super-users
- Own the support strategy and manage daily support for MMS
- Collaborate with IT and governance teams to resolve system issues
- Liaise with governance teams to manage system improvement requests
- Contribute to reporting development, validation, and deployment using Power BI
- Create and update system documentation as needed
- Deliver system training through the network of super-users
- Lead requirements gathering for new or updated systems
- Document business requirements for system implementation
- Review data trends to ensure business processes meet desired results
- Report on process improvements and performance metrics
- Drive collaboration with all GCSI stakeholders
- Become a recognized subject matter expert for MMS business processes
- Develop strong relationships with GCSI super-users and Country Service Leaders
- Participate in the implementation of new service and ERP systems
- Provide leadership in the use of service and ERP systems
- Adhere to organizational policies and quality procedures
- Identify problems in business processes and suggest improvements
- Prepare reports and presentations on process analysis and customer experience metrics
Berufserfahrung
- 5 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Salesforce.com
- SAP
- Microsoft Power BI
- MS Office
Über das Unternehmen
2530 BD Austria GmbH (fka Cato Software Solutions GmbH)
Branche
Healthcare
Beschreibung
BD ist eines der größten globalen Medizintechnologie-Unternehmen, das sich den Fortschritt für die Welt der Gesundheit zum Ziel gesetzt hat.
Noch nicht perfekt?
- Becton, Dickinson and Company
Systems Analyst(m/w/x)
Vollzeitnur vor OrtSeniorWien, Heidelberg - Thermo Fisher Scientific
Systems Analyst II(m/w/x)
Vollzeitnur vor OrtBerufserfahrenWienab 50.000 / Jahr - 3301 ABT Med AustriaGes.m.b.H.
Senior Service Excellence Leader(m/w/x)
Vollzeitnur vor OrtSeniorWienab 82.000 / Jahr - LPAT LeasePlan Österreich Fuhrparkmanagement GmbH
IT Application Support Analyst(m/w/x)
Vollzeitnur vor OrtBerufserfahrenWienab 3.700 / Monat - DS Smith Packaging South East GmbH
Application Support Kiwiplan - Sales(m/w/x)
Vollzeitnur vor OrtKeine AngabeWien