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Strategic Customer Success Manager - German Speaking(m/w/x)
As a Strategic Customer Success Manager, you will foster strong client relationships and guide clients in leveraging Synthesia's innovative video content solutions. This role involves onboarding new clients, ensuring their success, and identifying growth opportunities while collaborating closely with sales.
Anforderungen
- Desire to expand career in software
- Customer-facing experience in Customer Success Management, Client Service, Account Management, Technical Account Management, Implementation, or similar ideally in B2B SaaS
- Experience in managing a Book of Business
- Track record in managing risk, forecasting, and identifying growth opportunities
- Ability to establish trusted advisor relationship with clients
- Successful onboarding of new clients
- Coordination and leading of regular client check-ins
- Light video editing using the Synthesia platform
- Retention and growth of enterprise clients
- Ensuring ROI and value understood by clients
- German Native or Bilingual Proficiency
- Based in Europe
Aufgaben
- Build relationships with clients
- Educate clients on video content creation
- Collaborate with sales for onboarding
- Engage in business and technical conversations
- Manage a Book of Business and KPIs
- Identify growth opportunities and manage risk
- Establish trusted advisor relationships
- Onboard new clients successfully
- Coordinate regular client check-ins
- Lead discussions on client health and opportunities
- Perform light video editing using the Synthesia platform
- Ensure client retention and growth
- Proactively identify risks and opportunities for clients
Berufserfahrung
Ausbildung
Sprachen
Tools & Technologien
Benefits
Großzügige Elternzeit
- •Paid parental leave for primary caregivers
- •Paid parental leave for secondary caregivers
Firmenfahrrad
- •Cycle to work scheme
Team Events & Ausflüge
- •Regular socials
Gesundheits- & Fitnessangebote
- •Private Medical Insurance
- •Dental and vision coverage
Mentale Gesundheitsförderung
- •Mental health support
Mitarbeiterrabatte
- •Cashback and gym discounts
Boni & Prämien
- •Generous referral scheme
Betriebliche Altersvorsorge
- •Pension contribution
Moderne Technikausstattung
- •Work from home setup
Karriere- und Weiterentwicklung
- •Career growth opportunities
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Strategic Customer Success Manager - German Speaking(m/w/x)
As a Strategic Customer Success Manager, you will foster strong client relationships and guide clients in leveraging Synthesia's innovative video content solutions. This role involves onboarding new clients, ensuring their success, and identifying growth opportunities while collaborating closely with sales.
Anforderungen
- Desire to expand career in software
- Customer-facing experience in Customer Success Management, Client Service, Account Management, Technical Account Management, Implementation, or similar ideally in B2B SaaS
- Experience in managing a Book of Business
- Track record in managing risk, forecasting, and identifying growth opportunities
- Ability to establish trusted advisor relationship with clients
- Successful onboarding of new clients
- Coordination and leading of regular client check-ins
- Light video editing using the Synthesia platform
- Retention and growth of enterprise clients
- Ensuring ROI and value understood by clients
- German Native or Bilingual Proficiency
- Based in Europe
Aufgaben
- Build relationships with clients
- Educate clients on video content creation
- Collaborate with sales for onboarding
- Engage in business and technical conversations
- Manage a Book of Business and KPIs
- Identify growth opportunities and manage risk
- Establish trusted advisor relationships
- Onboard new clients successfully
- Coordinate regular client check-ins
- Lead discussions on client health and opportunities
- Perform light video editing using the Synthesia platform
- Ensure client retention and growth
- Proactively identify risks and opportunities for clients
Berufserfahrung
Ausbildung
Sprachen
Tools & Technologien
Benefits
Großzügige Elternzeit
- •Paid parental leave for primary caregivers
- •Paid parental leave for secondary caregivers
Firmenfahrrad
- •Cycle to work scheme
Team Events & Ausflüge
- •Regular socials
Gesundheits- & Fitnessangebote
- •Private Medical Insurance
- •Dental and vision coverage
Mentale Gesundheitsförderung
- •Mental health support
Mitarbeiterrabatte
- •Cashback and gym discounts
Boni & Prämien
- •Generous referral scheme
Betriebliche Altersvorsorge
- •Pension contribution
Moderne Technikausstattung
- •Work from home setup
Karriere- und Weiterentwicklung
- •Career growth opportunities
Über das Unternehmen
Synthesia
Branche
IT
Beschreibung
The company simplifies video production, enabling organizations to create and share high-quality videos efficiently.
- QPLIX GmbH
Sales Lead(m/w/x)
Vollzeitmit HomeofficeSeniorKlein London - R+V Allgemeine Versicherung AG
Gewerbekundenberater Versicherungen Bankenvertrieb(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenWittingen - L E C PARTNER WIRTSCHAFTSPRÜFUNG · STEUERBERATUNG · RECHTSBERATUNG
Steuerberater(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenUelzen - BUTTING Gruppe
Senior Group Controller – Kostenrechnung / Projektcontrolling international(m/w/x)
Vollzeitmit HomeofficeSeniorWittingen - ERGO Beratung und Vertrieb AG
Sales Talent im Versicherungsvertrieb(m/w/x)
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