Beschreibung

In this role, you will transform data into impactful strategies for the Logistics Help Center, driving automation and predictive modeling while collaborating with cross-functional teams to enhance customer experiences and operational efficiency.

Anforderungen

• •6+ years of experience as a Product Analyst, Data Scientist, or similar role
• •Deep understanding of A/B test design, causal inference, and statistical analysis
• •Ability to translate abstract business goals into concrete analytics roadmaps
• •Expert-level SQL skills with practical experience on large-scale data platforms
• •Solid Python skills for complex analytics, automation, and data visualisation
• •Proven ability to design, build, and optimize data pipelines
• •Proven track record of building actionable data-stories and dashboards
• •Demonstrated experience mentoring junior analysts and leading high-impact projects

Aufgaben

• •Shape product strategy through rigorous hypothesis testing
• •Convert large datasets into strategic narratives
• •Automate customer support at scale
• •Drive initiatives for cost-efficient chatbot interfaces
• •Implement intent recognition and automated problem resolution
• •Develop predictive models for voucher and compensation issuance
• •Balance customer satisfaction with financial efficiency
• •Collaborate with Product, Tech, Operations, and Data teams
• •Define product metrics and leading indicators
• •Provide insights to empower Product Managers and Engineers
• •Guide A/B testing methodology and decision-making
• •Drive scalable analytics infrastructure development
• •Ensure data quality and accessibility across the organization
• •Collaborate on predictive models to improve unit economics
• •Mentor other analysts and foster knowledge-sharing
• •Champion a data-driven mindset across teams

Tools & Technologien

Benefits