CANCOM
Senior System Engineer Managed Services Microsoft Backend(m/w/x)
Vollzeitmit HomeofficeSenior
München, Berlin, Frankfurt am Main, Langenfeld (Rheinland), Stuttgart, Hannover, Aachen, Hamburg, Leipzig, Köln
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
DEDelos Cloud
Senior Support Engineer for M365(m/w/x)
Leipzig
Vollzeit, Teilzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Managing M365 customer support team for German public sector cloud platform. Several years of IT support and M365 environment management experience required. Employee discounts and vouchers.
Anforderungen
- Several years of professional IT support experience
- IT service management experience
- Managing M365 environments experience
- In-depth customer support knowledge
- Case and incident management knowledge
- Workforce planning knowledge
- Quality management knowledge
- Knowledge management knowledge
- ITIL standards alignment
- Proven expertise in Microsoft M365
- Expertise in MS-900
- Expertise in MS-102
- Expertise in MS-721
- Expertise in MD-102
- Expertise in MS-700
- Expertise in SC-401
- Ability to translate technical topics into practical solutions
- Experience in provider steering
- Team leadership experience
- Workforce scheduling experience
- Employee development experience
- Strong communication skills
- Strong collaboration skills
- Ability to prioritize under pressure
- Ability to manage multiple stakeholders effectively
- Independent working style
- Ability to prioritize tasks autonomously
- Ability to drive tasks forward autonomously
- Fluency in German
- Fluency in English
Aufgaben
- Manage the M365 Customer Support team daily
- Monitor solution performance against KPIs/SLAs
- Analyze solution performance against KPIs/SLAs
- Report on solution performance against KPIs/SLAs
- Initiate mitigation measures when required
- Coordinate support case handling
- Ensure effective quality management
- Resolve complex M365 support cases
- Manage customer-reported incidents (CRIs)
- Coordinate CRI resolution with providers
- Communicate with customers about CRIs
- Expand knowledge management
- Maintain the knowledge base sustainably
- Drive continuous improvement of customer support
- Develop customer support further
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – fließend
Tools & Technologien
- M365
- MS-900
- MS-102
- MS-721
- MD-102
- MS-700
- SC-401
- ITIL
Benefits
Mitarbeiterrabatte
- Employee discounts
Sonstige Zulagen
- Vouchers
Flexibles Arbeiten
- Flexible work environment
- Work-life balance
- Flexible working models
- Work from home flexibility
- Working time account
Weiterbildungsangebote
- Development opportunities
Workation & Sabbatical
- Time-off models
Öffi Tickets
- Flexible mobility programs
Firmenwagen
- Company car policy
Sonstige Vorteile
- JobRad
- Equal Employment Opportunity
- SAP Employee Referral Program
Gratis oder Vergünstigte Mahlzeiten
- Free lunch
Snacks & Getränke
- Free water
- Excellent coffee
Gesundheits- & Fitnessangebote
- Outdoor sports activities
- Health and well-being focus
Betriebliche Altersvorsorge
- Company pension plan
Attraktive Vergütung
- Share participation options
Startup-Atmosphäre
- Intense onboarding
Mentoring & Coaching
- Personal buddy
Lockere Unternehmenskultur
- Inclusion culture
Ergonomischer Arbeitsplatz
- Accessibility accommodations
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Delos Cloud erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- Kramer & Crew GmbH & Co. KG
System Engineer Microsoft 365(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenKöln, Bergkirchen, Hamburg, Essen, Wenden, Frankfurt am Main, Ulm, Markdorf, Leipzig - Deloitte GmbH Wirtschaftsprüfungsgesellschaft
Betriebs- und Implementierungsingenieur für Microsoft Business Applications(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenLeipzig - q.beyond AG
Senior Partnermanager Microsoft(m/w/x)
Vollzeitmit HomeofficeSeniorOberhausen, Hamburg, Leipzig, Köln, Darmstadt, Ulm, Augsburg - netgo group
Senior System Engineer(m/w/x)
Vollzeitmit HomeofficeSeniorLeipzig
DEDelos Cloud
Senior Support Engineer for M365(m/w/x)
Leipzig
Vollzeit, Teilzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Managing M365 customer support team for German public sector cloud platform. Several years of IT support and M365 environment management experience required. Employee discounts and vouchers.
Anforderungen
- Several years of professional IT support experience
- IT service management experience
- Managing M365 environments experience
- In-depth customer support knowledge
- Case and incident management knowledge
- Workforce planning knowledge
- Quality management knowledge
- Knowledge management knowledge
- ITIL standards alignment
- Proven expertise in Microsoft M365
- Expertise in MS-900
- Expertise in MS-102
- Expertise in MS-721
- Expertise in MD-102
- Expertise in MS-700
- Expertise in SC-401
- Ability to translate technical topics into practical solutions
- Experience in provider steering
- Team leadership experience
- Workforce scheduling experience
- Employee development experience
- Strong communication skills
- Strong collaboration skills
- Ability to prioritize under pressure
- Ability to manage multiple stakeholders effectively
- Independent working style
- Ability to prioritize tasks autonomously
- Ability to drive tasks forward autonomously
- Fluency in German
- Fluency in English
Aufgaben
- Manage the M365 Customer Support team daily
- Monitor solution performance against KPIs/SLAs
- Analyze solution performance against KPIs/SLAs
- Report on solution performance against KPIs/SLAs
- Initiate mitigation measures when required
- Coordinate support case handling
- Ensure effective quality management
- Resolve complex M365 support cases
- Manage customer-reported incidents (CRIs)
- Coordinate CRI resolution with providers
- Communicate with customers about CRIs
- Expand knowledge management
- Maintain the knowledge base sustainably
- Drive continuous improvement of customer support
- Develop customer support further
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – fließend
Tools & Technologien
- M365
- MS-900
- MS-102
- MS-721
- MD-102
- MS-700
- SC-401
- ITIL
Benefits
Mitarbeiterrabatte
- Employee discounts
Sonstige Zulagen
- Vouchers
Flexibles Arbeiten
- Flexible work environment
- Work-life balance
- Flexible working models
- Work from home flexibility
- Working time account
Weiterbildungsangebote
- Development opportunities
Workation & Sabbatical
- Time-off models
Öffi Tickets
- Flexible mobility programs
Firmenwagen
- Company car policy
Sonstige Vorteile
- JobRad
- Equal Employment Opportunity
- SAP Employee Referral Program
Gratis oder Vergünstigte Mahlzeiten
- Free lunch
Snacks & Getränke
- Free water
- Excellent coffee
Gesundheits- & Fitnessangebote
- Outdoor sports activities
- Health and well-being focus
Betriebliche Altersvorsorge
- Company pension plan
Attraktive Vergütung
- Share participation options
Startup-Atmosphäre
- Intense onboarding
Mentoring & Coaching
- Personal buddy
Lockere Unternehmenskultur
- Inclusion culture
Ergonomischer Arbeitsplatz
- Accessibility accommodations
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Delos Cloud erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Delos Cloud
Branche
IT
Beschreibung
Das Unternehmen bietet eine sichere Cloud-Plattform für die Digitalisierung des Öffentlichen Diensts in Deutschland.
Noch nicht perfekt?
- CANCOM
Senior System Engineer Managed Services Microsoft Backend(m/w/x)
Vollzeitmit HomeofficeSeniorMünchen, Berlin, Frankfurt am Main, Langenfeld (Rheinland), Stuttgart, Hannover, Aachen, Hamburg, Leipzig, Köln - Kramer & Crew GmbH & Co. KG
System Engineer Microsoft 365(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenKöln, Bergkirchen, Hamburg, Essen, Wenden, Frankfurt am Main, Ulm, Markdorf, Leipzig - Deloitte GmbH Wirtschaftsprüfungsgesellschaft
Betriebs- und Implementierungsingenieur für Microsoft Business Applications(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenLeipzig - q.beyond AG
Senior Partnermanager Microsoft(m/w/x)
Vollzeitmit HomeofficeSeniorOberhausen, Hamburg, Leipzig, Köln, Darmstadt, Ulm, Augsburg - netgo group
Senior System Engineer(m/w/x)
Vollzeitmit HomeofficeSeniorLeipzig