Merkle Switzerland AG
Senior Salesforce Consultant(m/w/x)
Vollzeitnur vor OrtSenior
Genf
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
SASalesforce
Senior Manager - Nonprofit - Customer Success Manager(m/w/x)
Genf
VollzeitVor OrtSenior
AI/ML
Nejo KI-Zusammenfassung
Driving customer success for Salesforce Nonprofit Cloud, advising on maximizing platform value. Minimum 7 years in technical customer success or solutions architecture required. Flexible office accommodations, 4-day work week.
Anforderungen
- Minimum 7 years experience in Technical Customer Success, Salesforce CRM, SaaS platform use, project leadership, technology solutions development, technical solutions, or solutions architecture
- Experience with Salesforce Nonprofit Cloud or competing platform
- 4+ years experience in management consulting
- Exceptional communication and presentation skills
- Skills for analyzing technical concepts and translating to business terms
- Ability to explain complex technical concepts in business terms
- Knowledge of software development process and design methodologies
- Experience leading cross-functional teams for customer needs resolution
- Experience working with NGO customers
- Salesforce product certifications are a plus
- Knowledge of Salesforce products and features
- Experience working with Enterprise-level customers
Aufgaben
- Serve as a trusted advisor for customer organizations
- Forge deep relationships with customers and account teams
- Maintain awareness of key customer events and needs
- Help customers achieve maximum value from Salesforce investment
- Manage expectations and communications during major incidents
- Orchestrate all Signature deliverables and experiences
- Cultivate stakeholder relationships with IT and business leaders
- Coordinate completion of Signature Success services
- Provide proactive Salesforce feature guidance
- Advise on adoption of new Salesforce features
- Identify and mitigate implementation risks
- Communicate the value of Signature Success
- Ensure collaborators understand Signature Success value
- Advocate for customers during high-severity case resolution
- Travel to customer sites as needed
- Be available for after-hour or weekend coverage
Berufserfahrung
- 7 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Salesforce CRM
- SaaS
- Salesforce Nonprofit Cloud
- Salesforce
Benefits
Flexibles Arbeiten
- Flexible office accommodations
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Salesforce erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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SASalesforce
Senior Manager - Nonprofit - Customer Success Manager(m/w/x)
Genf
VollzeitVor OrtSenior
AI/ML
Nejo KI-Zusammenfassung
Driving customer success for Salesforce Nonprofit Cloud, advising on maximizing platform value. Minimum 7 years in technical customer success or solutions architecture required. Flexible office accommodations, 4-day work week.
Anforderungen
- Minimum 7 years experience in Technical Customer Success, Salesforce CRM, SaaS platform use, project leadership, technology solutions development, technical solutions, or solutions architecture
- Experience with Salesforce Nonprofit Cloud or competing platform
- 4+ years experience in management consulting
- Exceptional communication and presentation skills
- Skills for analyzing technical concepts and translating to business terms
- Ability to explain complex technical concepts in business terms
- Knowledge of software development process and design methodologies
- Experience leading cross-functional teams for customer needs resolution
- Experience working with NGO customers
- Salesforce product certifications are a plus
- Knowledge of Salesforce products and features
- Experience working with Enterprise-level customers
Aufgaben
- Serve as a trusted advisor for customer organizations
- Forge deep relationships with customers and account teams
- Maintain awareness of key customer events and needs
- Help customers achieve maximum value from Salesforce investment
- Manage expectations and communications during major incidents
- Orchestrate all Signature deliverables and experiences
- Cultivate stakeholder relationships with IT and business leaders
- Coordinate completion of Signature Success services
- Provide proactive Salesforce feature guidance
- Advise on adoption of new Salesforce features
- Identify and mitigate implementation risks
- Communicate the value of Signature Success
- Ensure collaborators understand Signature Success value
- Advocate for customers during high-severity case resolution
- Travel to customer sites as needed
- Be available for after-hour or weekend coverage
Berufserfahrung
- 7 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Salesforce CRM
- SaaS
- Salesforce Nonprofit Cloud
- Salesforce
Benefits
Flexibles Arbeiten
- Flexible office accommodations
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Salesforce erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Salesforce
Branche
IT
Beschreibung
Salesforce is the #1 AI CRM, driving business innovation and customer success through AI.
Noch nicht perfekt?
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