Die KI-Suchmaschine für Jobs
Senior Contact Center Solution Architect / Pre-Sales Lead(m/w/x)
Beschreibung
You will shape the future of customer service by designing complex contact center architectures and leading technical workshops to translate business needs into innovative, scalable platform solutions.
Lass KI die perfekten Jobs für dich finden!
Lade deinen CV hoch und die Nejo-KI findet passende Stellenangebote für dich.
Anforderungen
- •Motivation and experience as CX consultant
- •Several years of experience as Architect
- •Knowledge of Contact Center solutions
- •Experience with Genesys, Novomind, or Dynamics
- •Experience in integration of center platforms
- •Ability to explain technical concepts
- •Strong pre-sales mindset
- •Excellent communication and presentation skills
- •Fluency in English and German
Berufserfahrung
ca. 4 - 6 Jahre
Aufgaben
- •Lead solution architecture for pre-sales contact center engagements
- •Design end-to-end omnichannel routing for voice, chat, and messaging
- •Develop IVR, call flows, and routing logic
- •Architect voice, mail, and chatbot solutions
- •Design workforce and quality management components
- •Lead technical solution workshops with customers
- •Translate business requirements into concrete platform architectures
- •Define integration concepts with CRM systems like MS Dynamics 365
- •Support RFPs, proposals, estimations, and solution presentations
- •Collaborate with delivery teams on feasibility and scalability
- •Advise customers on service and contact center modernization
Tools & Technologien
Sprachen
Englisch – verhandlungssicher
Deutsch – verhandlungssicher
Benefits
Karriere- und Weiterentwicklung
- •Professional growth
Sinnstiftende Arbeit
- •Meaningful projects
Lockere Unternehmenskultur
- •Open culture
Flexibles Arbeiten
- •Outstanding work-life balance
- •Flexible hybrid work model
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Jobs in der Nähe entdecken
Senior Contact Center Solution Architect / Pre-Sales Lead(m/w/x)
Die KI-Suchmaschine für Jobs
Beschreibung
You will shape the future of customer service by designing complex contact center architectures and leading technical workshops to translate business needs into innovative, scalable platform solutions.
Lass KI die perfekten Jobs für dich finden!
Lade deinen CV hoch und die Nejo-KI findet passende Stellenangebote für dich.
Anforderungen
- •Motivation and experience as CX consultant
- •Several years of experience as Architect
- •Knowledge of Contact Center solutions
- •Experience with Genesys, Novomind, or Dynamics
- •Experience in integration of center platforms
- •Ability to explain technical concepts
- •Strong pre-sales mindset
- •Excellent communication and presentation skills
- •Fluency in English and German
Berufserfahrung
ca. 4 - 6 Jahre
Aufgaben
- •Lead solution architecture for pre-sales contact center engagements
- •Design end-to-end omnichannel routing for voice, chat, and messaging
- •Develop IVR, call flows, and routing logic
- •Architect voice, mail, and chatbot solutions
- •Design workforce and quality management components
- •Lead technical solution workshops with customers
- •Translate business requirements into concrete platform architectures
- •Define integration concepts with CRM systems like MS Dynamics 365
- •Support RFPs, proposals, estimations, and solution presentations
- •Collaborate with delivery teams on feasibility and scalability
- •Advise customers on service and contact center modernization
Tools & Technologien
Sprachen
Englisch – verhandlungssicher
Deutsch – verhandlungssicher
Benefits
Karriere- und Weiterentwicklung
- •Professional growth
Sinnstiftende Arbeit
- •Meaningful projects
Lockere Unternehmenskultur
- •Open culture
Flexibles Arbeiten
- •Outstanding work-life balance
- •Flexible hybrid work model
Über das Unternehmen
Tieto Tech Consulting
Branche
IT
Beschreibung
The company is the leading digital accelerator for innovation and sustainable value creation, combining business design with software engineering.
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