Beschreibung

In this role, you will be at the forefront of digital transformation, representing the Service End-to-End Process Stream while collaborating with cross-functional teams. Your day-to-day responsibilities will include developing solutions, facilitating workshops, and ensuring the smooth implementation of new service processes.

Anforderungen

• •Master’s degree in Economics, Business Informatics, or comparable qualification
• •Solid professional experience in process consulting and harmonization of field service processes or similar tasks
• •Proficiency in project management methodologies and rollout/implementation environments
• •Experience with relevant CRM/ERP systems; knowledge of Salesforce is an advantage
• •Fluency in English and ability to communicate confidently at all levels
• •Willingness to travel

Aufgaben

• •Represent the Service End-to-End Process Stream during rollout activities
• •Collaborate with a cross-functional rollout team
• •Work with product and process owners to develop solutions for Field Service and Customer Service processes
• •Build strong relationships with key stakeholders
• •Define the local rollout organization with regional experts
• •Facilitate initial scoping and pre-assessment workshops
• •Design Fit/Gap sessions with local service organizations and implementation partners
• •Discuss and assess relevant processes within the integrated template
• •Identify initial process gaps and evaluate their impact
• •Ensure adherence to structured approaches during testing and cut-over phases
• •Moderate revisions as necessary
• •Support onboarding of implementation partners for Salesforce Field Service functionalities

Tools & Technologien

Benefits