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REREWE International IT

Product Owner - Network Operations Center(m/w/x)

Wiener Neudorf
ab 85.000 / Jahr
Vollzeitmit HomeofficeManagement

Product vision and roadmap for network operations center monitoring, alerting, and incident processes. Over 10 years of mission-critical IT operations leadership required. Flexible working hours, remote options.

Anforderungen

  • Over 10 years of experience in mission-critical IT operations and/or operational service leadership (NOC/SOC/IT Ops)
  • Proven experience leading teams in shift or 24/7 environments
  • Strong stakeholder management across Security, Infrastructure, Retail Operations and Business Units
  • Demonstrated leadership in high-pressure situations; crisp, audience-appropriate communication during incidents
  • ITSM/ITIL process understanding at leadership level (incident, problem, change)
  • Familiarity with monitoring/alerting ecosystems and KPI/dashboard reporting
  • Matura/HTL education; University degree is a plus
  • B2 English proficiency; German is a plus

Aufgaben

  • Own NOC product vision and roadmap
  • Prioritize with stakeholders and the team
  • Manage budget and results
  • Ensure operational stability and SLA/OLA compliance
  • Drive continuous improvement in monitoring, alerting, and incident/problem processes
  • Establish transparent performance reporting with KPIs
  • Lead cross-functional coordination during operational incidents
  • Communicate clearly and timely to business and IT leadership
  • Define and maintain runbooks, workflows, and escalation paths
  • Drive operational discipline and readiness of 24/7 processes
  • Elevate ITIL process maturity
  • Standardize workflows
  • Improve monitoring and incident workflows
  • Manage telecom providers, MSPs, and tooling vendors
  • Ensure vendor performance, SLAs, and service integration
  • Manage risk for network operational stability
  • Lead crisis management during major incidents

Berufserfahrung

  • 10 Jahre

Ausbildung

  • Matura

Sprachen

  • Englischverhandlungssicher
  • DeutschGrundkenntnisse

Tools & Technologien

  • ServiceNow
  • Jira
  • Confluence

Benefits

Lockere Unternehmenskultur

  • Flat hierarchies

Startup-Atmosphäre

  • Short decision-making channels

Familienfreundlichkeit

  • Family-friendly company culture

Flexibles Arbeiten

  • Flexible working hours
  • Remote working options

Weiterbildungsangebote

  • Training and further development opportunities

Sonstige Zulagen

  • 5% of working time for self-organized training
  • Lunch allowance

Mitarbeiterrabatte

  • Staff shopping discounts
  • Staff travel discounts

Gesundheits- & Fitnessangebote

  • Extensive workplace wellness programme
  • Fitness classes

Mentale Gesundheitsförderung

  • Massages
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens REWE International IT erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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