Dein persönlicher KI-Karriere-Agent
Product Owner - Network Operations Center(m/w/x)
Product vision and roadmap for network operations center monitoring, alerting, and incident processes. Over 10 years of mission-critical IT operations leadership required. Flexible working hours, remote options.
Anforderungen
- Over 10 years of experience in mission-critical IT operations and/or operational service leadership (NOC/SOC/IT Ops)
- Proven experience leading teams in shift or 24/7 environments
- Strong stakeholder management across Security, Infrastructure, Retail Operations and Business Units
- Demonstrated leadership in high-pressure situations; crisp, audience-appropriate communication during incidents
- ITSM/ITIL process understanding at leadership level (incident, problem, change)
- Familiarity with monitoring/alerting ecosystems and KPI/dashboard reporting
- Matura/HTL education; University degree is a plus
- B2 English proficiency; German is a plus
Aufgaben
- Own NOC product vision and roadmap
- Prioritize with stakeholders and the team
- Manage budget and results
- Ensure operational stability and SLA/OLA compliance
- Drive continuous improvement in monitoring, alerting, and incident/problem processes
- Establish transparent performance reporting with KPIs
- Lead cross-functional coordination during operational incidents
- Communicate clearly and timely to business and IT leadership
- Define and maintain runbooks, workflows, and escalation paths
- Drive operational discipline and readiness of 24/7 processes
- Elevate ITIL process maturity
- Standardize workflows
- Improve monitoring and incident workflows
- Manage telecom providers, MSPs, and tooling vendors
- Ensure vendor performance, SLAs, and service integration
- Manage risk for network operational stability
- Lead crisis management during major incidents
Berufserfahrung
- 10 Jahre
Ausbildung
- Matura
Sprachen
- Englisch – verhandlungssicher
- Deutsch – Grundkenntnisse
Tools & Technologien
- ServiceNow
- Jira
- Confluence
Benefits
Lockere Unternehmenskultur
- Flat hierarchies
Startup-Atmosphäre
- Short decision-making channels
Familienfreundlichkeit
- Family-friendly company culture
Flexibles Arbeiten
- Flexible working hours
- Remote working options
Weiterbildungsangebote
- Training and further development opportunities
Sonstige Zulagen
- 5% of working time for self-organized training
- Lunch allowance
Mitarbeiterrabatte
- Staff shopping discounts
- Staff travel discounts
Gesundheits- & Fitnessangebote
- Extensive workplace wellness programme
- Fitness classes
Mentale Gesundheitsförderung
- Massages
Noch nicht perfekt?
- FrequentisVollzeitmit HomeofficeBerufserfahrenWienab 43.529 / Jahr
- ÖBB-BCC GmbH
Product Manager:in ServiceNow(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenWienab 55.300 / Jahr - XXXLutz
Product Operations Manager(m/w/x)
Vollzeitmit HomeofficeSeniorWien, Wels, Linz, Berlin, München, Würzburgab 50.000 / Jahr - REWE International IT
Product Owner - Customer Masterdata(m/w/x)
Vollzeitmit HomeofficeManagementWienab 85.000 / Jahr - cyan Security Group GmbH
Senior Product Owner(m/w/x)
Vollzeitmit HomeofficeSeniorWienab 3.954 / Monat
Product Owner - Network Operations Center(m/w/x)
Product vision and roadmap for network operations center monitoring, alerting, and incident processes. Over 10 years of mission-critical IT operations leadership required. Flexible working hours, remote options.
Anforderungen
- Over 10 years of experience in mission-critical IT operations and/or operational service leadership (NOC/SOC/IT Ops)
- Proven experience leading teams in shift or 24/7 environments
- Strong stakeholder management across Security, Infrastructure, Retail Operations and Business Units
- Demonstrated leadership in high-pressure situations; crisp, audience-appropriate communication during incidents
- ITSM/ITIL process understanding at leadership level (incident, problem, change)
- Familiarity with monitoring/alerting ecosystems and KPI/dashboard reporting
- Matura/HTL education; University degree is a plus
- B2 English proficiency; German is a plus
Aufgaben
- Own NOC product vision and roadmap
- Prioritize with stakeholders and the team
- Manage budget and results
- Ensure operational stability and SLA/OLA compliance
- Drive continuous improvement in monitoring, alerting, and incident/problem processes
- Establish transparent performance reporting with KPIs
- Lead cross-functional coordination during operational incidents
- Communicate clearly and timely to business and IT leadership
- Define and maintain runbooks, workflows, and escalation paths
- Drive operational discipline and readiness of 24/7 processes
- Elevate ITIL process maturity
- Standardize workflows
- Improve monitoring and incident workflows
- Manage telecom providers, MSPs, and tooling vendors
- Ensure vendor performance, SLAs, and service integration
- Manage risk for network operational stability
- Lead crisis management during major incidents
Berufserfahrung
- 10 Jahre
Ausbildung
- Matura
Sprachen
- Englisch – verhandlungssicher
- Deutsch – Grundkenntnisse
Tools & Technologien
- ServiceNow
- Jira
- Confluence
Benefits
Lockere Unternehmenskultur
- Flat hierarchies
Startup-Atmosphäre
- Short decision-making channels
Familienfreundlichkeit
- Family-friendly company culture
Flexibles Arbeiten
- Flexible working hours
- Remote working options
Weiterbildungsangebote
- Training and further development opportunities
Sonstige Zulagen
- 5% of working time for self-organized training
- Lunch allowance
Mitarbeiterrabatte
- Staff shopping discounts
- Staff travel discounts
Gesundheits- & Fitnessangebote
- Extensive workplace wellness programme
- Fitness classes
Mentale Gesundheitsförderung
- Massages
Über das Unternehmen
REWE International IT
Branche
IT
Beschreibung
Das Unternehmen entwickelt innovative IT-Produkte und Services für alle Unternehmensbereiche im In- und Ausland.
Noch nicht perfekt?
- Frequentis
Product Owner(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenWienab 43.529 / Jahr - ÖBB-BCC GmbH
Product Manager:in ServiceNow(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenWienab 55.300 / Jahr - XXXLutz
Product Operations Manager(m/w/x)
Vollzeitmit HomeofficeSeniorWien, Wels, Linz, Berlin, München, Würzburgab 50.000 / Jahr - REWE International IT
Product Owner - Customer Masterdata(m/w/x)
Vollzeitmit HomeofficeManagementWienab 85.000 / Jahr - cyan Security Group GmbH
Senior Product Owner(m/w/x)
Vollzeitmit HomeofficeSeniorWienab 3.954 / Monat