GROPYUS
Head of Product - Data & AI(m/w/x)
Vollzeitmit HomeofficeSenior
Berlin
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
SUSunday Natural
Product Manager AI & Customer Experience(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Defining AI-driven customer service vision and automation roadmap for natural products manufacturer. Conversational AI and LLM expertise required. 28 days PTO, company bike rental.
Anforderungen
- 2+ years digital product management experience
- Proven track record in CX, platform, or automation-driven products
- Strong technical understanding of AI systems
- Specific knowledge of Conversational AI, LLMs, data-driven decisioning
- Hands-on experience in AI systems (plus)
- Proven track record translating complex business goals
- Scalable digital product development
- Experience in cross-functional environments
- Collaboration across tech, operations, marketing, commercial teams
- Highly analytical mindset
- KPI-driven mindset
- Passion for experimentation
- Continuous process optimization
- Resilience in transformation environments
- Ability to navigate ambiguity
- Deliver results under high expectations
- Experience with CS platforms like Zendesk (ideally, not must)
Aufgaben
- Define product vision for AI-enabled customer service
- Lead transition to automation-first service model
- Drive efficiency with AI in customer service
- Turn customer service into retention and revenue engine
- Define and execute roadmap for AI-enabled service models
- Ensure seamless transitions between automated systems and human escalation
- Partner with Operations and Engineering to implement tooling
- Continuously refine service tooling and AI systems
- Maximize efficiency of service tooling and AI systems
- Own reporting of key success metrics
- Own improvement of key success metrics
- Report on containment rates
- Report on automation coverage
- Report on CSAT
- Act as central interface between CS, IT, Data, and Chief Digital Officer
- Drive internal adoption and trust in AI
- Enable clear feedback loops
- Scale automation capabilities at high velocity
- Maintain focus on reliability
- Maintain focus on compliance
- Maintain focus on customer experience
Berufserfahrung
- 2 - 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- AI systems
- Conversational AI
- LLMs
- Zendesk
Benefits
Mitarbeiterrabatte
- Product discount
- Discounts on brands (Flaconi, Bosch, Apple, Expedia)
Mehr Urlaubstage
- 28 days paid time off
- Up to 5 days off between Christmas and New Year
Gesundheits- & Fitnessangebote
- Urban Sports Club membership
Firmenfahrrad
- Swapfiets bike rental
Öffi Tickets
- Deutschlandticket subsidy
Flexibles Arbeiten
- Hybrid work model
- Up to two home office days per week
Workation & Sabbatical
- Up to two weeks per year working from abroad
Startup-Atmosphäre
- Ownership and room for initiatives
Sonstige Vorteile
- Opportunity to contribute expertise
Sinnstiftende Arbeit
- Opportunity to implement ideas
Snacks & Getränke
- Organic teas and superfoods
- Tea and office parties
Team Events & Ausflüge
- Christmas and summer feasts
- Influencer events
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Sunday Natural erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- 4flow SE
Senior Product Manager - Agentic AI(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - 1KOMMA5°
Product Manager - Customer Hub(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin, Hamburg, München - Seven Senders
Senior Technical Product Manager - AI & Automation(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - Bridgemaker GmbH
Senior Produkt Manager(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin
SUSunday Natural
Product Manager AI & Customer Experience(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Defining AI-driven customer service vision and automation roadmap for natural products manufacturer. Conversational AI and LLM expertise required. 28 days PTO, company bike rental.
Anforderungen
- 2+ years digital product management experience
- Proven track record in CX, platform, or automation-driven products
- Strong technical understanding of AI systems
- Specific knowledge of Conversational AI, LLMs, data-driven decisioning
- Hands-on experience in AI systems (plus)
- Proven track record translating complex business goals
- Scalable digital product development
- Experience in cross-functional environments
- Collaboration across tech, operations, marketing, commercial teams
- Highly analytical mindset
- KPI-driven mindset
- Passion for experimentation
- Continuous process optimization
- Resilience in transformation environments
- Ability to navigate ambiguity
- Deliver results under high expectations
- Experience with CS platforms like Zendesk (ideally, not must)
Aufgaben
- Define product vision for AI-enabled customer service
- Lead transition to automation-first service model
- Drive efficiency with AI in customer service
- Turn customer service into retention and revenue engine
- Define and execute roadmap for AI-enabled service models
- Ensure seamless transitions between automated systems and human escalation
- Partner with Operations and Engineering to implement tooling
- Continuously refine service tooling and AI systems
- Maximize efficiency of service tooling and AI systems
- Own reporting of key success metrics
- Own improvement of key success metrics
- Report on containment rates
- Report on automation coverage
- Report on CSAT
- Act as central interface between CS, IT, Data, and Chief Digital Officer
- Drive internal adoption and trust in AI
- Enable clear feedback loops
- Scale automation capabilities at high velocity
- Maintain focus on reliability
- Maintain focus on compliance
- Maintain focus on customer experience
Berufserfahrung
- 2 - 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- AI systems
- Conversational AI
- LLMs
- Zendesk
Benefits
Mitarbeiterrabatte
- Product discount
- Discounts on brands (Flaconi, Bosch, Apple, Expedia)
Mehr Urlaubstage
- 28 days paid time off
- Up to 5 days off between Christmas and New Year
Gesundheits- & Fitnessangebote
- Urban Sports Club membership
Firmenfahrrad
- Swapfiets bike rental
Öffi Tickets
- Deutschlandticket subsidy
Flexibles Arbeiten
- Hybrid work model
- Up to two home office days per week
Workation & Sabbatical
- Up to two weeks per year working from abroad
Startup-Atmosphäre
- Ownership and room for initiatives
Sonstige Vorteile
- Opportunity to contribute expertise
Sinnstiftende Arbeit
- Opportunity to implement ideas
Snacks & Getränke
- Organic teas and superfoods
- Tea and office parties
Team Events & Ausflüge
- Christmas and summer feasts
- Influencer events
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Sunday Natural erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Sunday Natural
Branche
Food
Beschreibung
The company produces high-quality natural health supplements and is committed to ecological responsibility.
Noch nicht perfekt?
- GROPYUS
Head of Product - Data & AI(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - 4flow SE
Senior Product Manager - Agentic AI(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - 1KOMMA5°
Product Manager - Customer Hub(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin, Hamburg, München - Seven Senders
Senior Technical Product Manager - AI & Automation(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - Bridgemaker GmbH
Senior Produkt Manager(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin