Beschreibung

As an MRT Event Manager, you will coordinate mobile repair activities, assess customer needs, and provide essential support for P&WC engines. This role involves managing relationships with suppliers, ensuring timely communication, and resolving issues to maintain high customer satisfaction.

Anforderungen

• •Successful degree in relevant studies or equivalent working experience
• •Technical interest and knowledge of aircraft engines or aviation industry
• •Understanding of commercial processes, contractual language, and invoicing
• •Excellent customer service, problem solving, and organizational skills
• •Very good English communication and interpersonal skills
• •Working knowledge of MS Office and multiple IT platforms
• •Readiness for on-call services, including outside of typical working hours

Aufgaben

• •Assess customer needs for MRT-related services
• •Provide technical, logistic, and commercial support for P&WC engines
• •Understand technical publications and airworthiness regulations
• •Identify solutions to return engines to service (RTS)
• •Determine technician capabilities and establish parts listing
• •Ship parts and tooling to meet RTS strategy
• •Generate MRT quotations aligned with work scope
• •Follow up on commercial offers until closure with customers
• •Control operational, financial, and service level KPIs
• •Manage relationships with CSC suppliers for tooling and parts
• •Ensure payment alignment and manage incoming invoices
• •Check margins for increased profitability and resolve disputes
• •Initiate contact for AOG or urgent situations with stakeholders
• •Document and monitor events with CRM for customer interactions
• •Communicate updates and address concerns with field technicians
• •Assist other departments to resolve customer issues
• •Foster strong relationships within the Command Center team

Tools & Technologien

Benefits