Beschreibung

In this role, you will be the main point of contact for customers, focusing on building strong relationships and ensuring their success. Your day-to-day responsibilities will include onboarding new clients, identifying upselling opportunities, and collaborating with teams to deliver tailored solutions.

Anforderungen

• •Experience in account management, customer service, or sales
• •Multitasking and organizational talent
• •Ability to work independently in a remote setup
• •Hands-on mentality and high self-motivation
• •Excellent communication skills in German and English
• •Digital affinity and analytical thinking
• •Multitasking and organizational talent
• •Ability to work independently in a remote setup
• •Hands-on mentality and strong self-motivation
• •Excellent communication skills in German and English
• •Digital affinity and analytical thinking

Aufgaben

• •Manage customer accounts and ensure long-term partnerships
• •Understand customer needs and support compliance goals
• •Provide an excellent onboarding experience
• •Identify at-risk customers and prevent churn
• •Assist customers during the renewal process
• •Identify upselling opportunities within existing accounts
• •Develop new solutions and use cases with customers
• •Gather customer feedback for product and development teams
• •Collaborate with the Domain Expert team to create tailored solutions
• •Ensure high levels of customer satisfaction

Tools & Technologien

Benefits