Dein persönlicher KI-Karriere-Agent
IT Support Specialist(m/w/x)
Resolving technical issues and service requests for essential IT systems. Bachelor's degree and relevant certifications required. On-call rotation, 24/7 support coverage.
Anforderungen
- Bachelor's Degree in relevant field or advanced degree
- Specified years of industry-relevant professional experience
- Relevant certifications, system experience, and training
- Professional-level English language skills
- Clear and concise communication
- Proactive collaboration with colleagues
- Customer needs anticipation and understanding
- Customer-centric solution development
- Driving and supporting innovative ideas
- Taking informed risks for solutions
- Proactive identification of necessary actions
- Exploration of new ways and opportunities
Aufgaben
- Handle IT-related incidents and service requests
- Ensure prompt resolution and exceptional service delivery
- Swiftly resolve technical issues to minimize downtime
- Maintain uninterrupted access to essential IT services
- Learn and utilize IT service management tools
- Track incidents and share knowledge effectively
- Train end-users on IT service usage
- Reduce end-user dependency on support
- Enhance user experience through training
- Identify and report recurring issues proactively
- Drive timely resolution of recurring issues
- Improve service delivery through continuous improvement
- Engage in local and global projects
- Collaborate with team members across 15+ countries
- Participate in citizen development initiatives
- Utilize low-code/no-code tools to improve processes
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
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IT Support Specialist(m/w/x)
Resolving technical issues and service requests for essential IT systems. Bachelor's degree and relevant certifications required. On-call rotation, 24/7 support coverage.
Anforderungen
- Bachelor's Degree in relevant field or advanced degree
- Specified years of industry-relevant professional experience
- Relevant certifications, system experience, and training
- Professional-level English language skills
- Clear and concise communication
- Proactive collaboration with colleagues
- Customer needs anticipation and understanding
- Customer-centric solution development
- Driving and supporting innovative ideas
- Taking informed risks for solutions
- Proactive identification of necessary actions
- Exploration of new ways and opportunities
Aufgaben
- Handle IT-related incidents and service requests
- Ensure prompt resolution and exceptional service delivery
- Swiftly resolve technical issues to minimize downtime
- Maintain uninterrupted access to essential IT services
- Learn and utilize IT service management tools
- Track incidents and share knowledge effectively
- Train end-users on IT service usage
- Reduce end-user dependency on support
- Enhance user experience through training
- Identify and report recurring issues proactively
- Drive timely resolution of recurring issues
- Improve service delivery through continuous improvement
- Engage in local and global projects
- Collaborate with team members across 15+ countries
- Participate in citizen development initiatives
- Utilize low-code/no-code tools to improve processes
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Freudenberg Sealing Technologies GmbH
Branche
IT
Beschreibung
The company is involved in the development, design, manufacture, and operation of machines and systems.
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