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Head of Delivery Operations(m/w/x)
Defining and implementing DACH delivery operations approach for IT services. 5+ years operations management experience in large delivery organizations required. Collaboration with Head of Delivery Management on service delivery governance.
Anforderungen
- 10+ years experience in IT Services project/business roles
- 5+ years experience in operations management for large delivery organizations
- Advanced business acumen, P&L logic, strategic decision-making
- Deep understanding of IT services economics
- Translate strategic objectives into operational steering models, KPIs, targets
- Strong understanding of IT service portfolios
- Confident executive/board communication on operational performance/risks
- Comfortable leading through organizational complexity and change
- Strong orientation toward management reporting, dashboards, analytics
- Experience driving shoring strategies and global service integration
Aufgaben
- Lead team of Operations Managers, Workforce Managers, and GD Operations Specialists
- Define and implement DACH delivery operations approach
- Support DACH management and practices in achieving goals
- Develop and manage team through hiring, performance, and succession planning
- Collaborate with Head of Delivery Management on service delivery governance
- Ensure quality, risk management, and red project handling
- Align and streamline DACH delivery processes and tools
- Monitor financial performance using standard KPIs
- Initiate countermeasures for operational issues
- Drive continuous improvement in operational excellence
- Support budget and forecast planning
- Allocate skilled resources across projects
- Plan workforce capacity and capability development
- Ensure teams have necessary tools and training
- Transition Global Delivery to target operating model
- Support Practices with global delivery center tasks
- Handle operative delivery tasks with global delivery partners
Berufserfahrung
- 10 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
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Head of Delivery Operations(m/w/x)
Defining and implementing DACH delivery operations approach for IT services. 5+ years operations management experience in large delivery organizations required. Collaboration with Head of Delivery Management on service delivery governance.
Anforderungen
- 10+ years experience in IT Services project/business roles
- 5+ years experience in operations management for large delivery organizations
- Advanced business acumen, P&L logic, strategic decision-making
- Deep understanding of IT services economics
- Translate strategic objectives into operational steering models, KPIs, targets
- Strong understanding of IT service portfolios
- Confident executive/board communication on operational performance/risks
- Comfortable leading through organizational complexity and change
- Strong orientation toward management reporting, dashboards, analytics
- Experience driving shoring strategies and global service integration
Aufgaben
- Lead team of Operations Managers, Workforce Managers, and GD Operations Specialists
- Define and implement DACH delivery operations approach
- Support DACH management and practices in achieving goals
- Develop and manage team through hiring, performance, and succession planning
- Collaborate with Head of Delivery Management on service delivery governance
- Ensure quality, risk management, and red project handling
- Align and streamline DACH delivery processes and tools
- Monitor financial performance using standard KPIs
- Initiate countermeasures for operational issues
- Drive continuous improvement in operational excellence
- Support budget and forecast planning
- Allocate skilled resources across projects
- Plan workforce capacity and capability development
- Ensure teams have necessary tools and training
- Transition Global Delivery to target operating model
- Support Practices with global delivery center tasks
- Handle operative delivery tasks with global delivery partners
Berufserfahrung
- 10 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
NTT Germany
Branche
IT
Beschreibung
The company is renowned for its technical excellence and leading innovations, committed to diversity and inclusion.
Noch nicht perfekt?
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