Beschreibung

As a Growth and Success Manager, you will play a pivotal role in shaping customer growth strategies and ensuring clients maximize their value from the solutions. Your day-to-day responsibilities will include onboarding new customers, running retention campaigns, and collaborating with various teams to drive measurable growth.

Anforderungen

• •Entrepreneurial mindset and self-driven
• •Experience in B2B SaaS, consulting, operations, or VC
• •Comfort with ambiguity and process creation
• •Strategic thinking and hands-on approach
• •Focus on customer outcomes
• •Strong messaging skills in English and German
• •Experience in a scaling startup (10-100 employees)

Aufgaben

• •Define onboarding flows and retention strategies
• •Create expansion frameworks and success metrics
• •Identify upsell opportunities and reduce churn
• •Collaborate with Product, Engineering, and Sales teams
• •Onboard new customers and accelerate time-to-value
• •Run strategic campaigns for retention and expansion
• •Analyze usage patterns to identify risks and opportunities
• •Establish meaningful touchpoints throughout the customer journey
• •Partner with Sales for efficient land-and-expand efforts
• •Document successful processes and prepare for team scaling

Benefits