Westwing GmbH
Senior Product Manager - Operations(m/w/x)
Vollzeitmit HomeofficeSenior
München
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Defining product strategy for customer lifecycle, Martech, and identity management. 8-12+ years Product Management experience required. Subsidised transport, bike leasing.
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Anforderungen
- Customer lifecycle expertise
- Platform thinking
- Commercial understanding
- Strong stakeholder management
- 8-12+ years Product Management experience
- 4 years product leadership role
- Exposure to customer lifecycle
- Exposure to Martech
- Exposure to CRM/CDP
- Exposure to digital platforms
- Building scalable product solutions
- Building platform-based product solutions
- Experience in data-rich environments
- Deep expertise in Martech ecosystems
- Deep expertise in personalisation
- Deep expertise in CIAM
- Deep expertise in customer data
- Deep expertise in CDP
- Deep expertise in profiling
- Deep expertise in zero-party data
- Define product strategy
- Define product roadmap
- Translate business goals to product capabilities
- Leading Product Managers
- Developing Product Managers
- Stakeholder alignment across Marketing
- Stakeholder alignment across Tech
- Stakeholder alignment across Data
- Data-driven mindset
- Understanding of analytics
- Understanding of experimentation
- Understanding of data governance
- Understanding of GDPR
Aufgaben
- Define product strategy for customer lifecycle, Martech, identity, profiling, personalization, and self-service capabilities
- Build scalable lifecycle communication and customer engagement capabilities across channels
- Strengthen Martech, CRM, CDP, and customer data foundations
- Lead product direction for customer identity, registration, login, access management, preferences, and account capabilities
- Develop progressive profiling capabilities to improve customer understanding and enable better personalization
- Translate business priorities into scalable product capabilities, not one-off campaign or operational solutions
- Improve customer self-service experiences and reduce avoidable friction in account and support journeys
- Lead, coach, and develop Product Managers within the domain
- Drive prioritization, discovery, roadmap quality, and outcome orientation across teams
Berufserfahrung
8 - 12 Jahre
Ausbildung
Bachelor-AbschlussODER
Master-Abschluss
Sprachen
Englisch – verhandlungssicher
Tools & Technologien
MartechCRMCDP
Benefits
Weiterbildungsangebote
- Development opportunities
- Excellent training and support
Gesundheits- & Fitnessangebote
- Wellbeing offers
Öffi Tickets
- Subsidised transport
Firmenfahrrad
- Bike leasing
Mitarbeiterrabatte
- 20% product discount
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens zooplus SE erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei zooplus SEÜber das Unternehmen
ZO
RetailMünchen
The company is Europe’s leading online pet platform, delivering happiness to over 9 million pet parents each year.
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