Field Service Representative(m/w/x)

Beschreibung

In this role, you will provide essential technical support for Land Mobile Radio systems across various military branches in Europe and beyond. Your day-to-day responsibilities will include installations, troubleshooting equipment, and ensuring customer satisfaction through effective communication and training.

Anforderungen

• •Certified technician or equivalent qualification in industrial engineering
• •Strong knowledge of Motorola Solutions P25 Trunking Network Systems
• •Strong knowledge of communications systems and customer technical support
• •Solid working knowledge of Motorola radio systems and their applications
• •Strong interpersonal and communication skills in English
• •Sound judgment and decision-making abilities
• •Effective problem-solving skills
• •Flexibility in adapting to situations
• •Teamwork skills
• •CompTIA Network+, Security+, MCSE, or CISSP certifications
• •Solid working knowledge of Radio Frequency (RF) theory
• •Ability to use and demonstrate MS applications and Google software tools
• •Excellent knowledge of hardware and software tools for RF and Networking equipment
• •Ability to receive security clearance from U.S. Government
• •Completion of standard form 86 questionnaire for national security positions
• •At least 3 years of Radio Frequency (RF) experience and at least 2 years of Networking experience
• •Work under German labor laws with U.S. Manager support
• •Valid U.S. Passport, U.S. driver's license, and excellent health for travel
• •U.S. Citizenship required

Aufgaben

• •Provide technical support for Land Mobile Radio networks
• •Perform installations and removals of LMR systems
• •Deliver client-focused services and ensure timely delivery
• •Manage multiple systems during customer interactions
• •Support customer communication needs with Motorola products
• •Communicate project updates and resolve minor administrative issues
• •Operate and maintain equipment for LMR systems
• •Troubleshoot and repair radio repeaters and related equipment
• •Diagnose and repair customer LMR equipment to OEM standards
• •Document repairs and calibrations using the MCM Comm Shop 360 program
• •Provide refresher training on radio infrastructure
• •Deliver on-site technical support and preventive maintenance
• •Support all Service Level Agreements associated with contracts
• •Prepare administrative reports for management and contracts

Tools & Technologien

Benefits