Beschreibung

In this role, you will be the technical expert for quantum diamond microscopy systems, engaging with customers through hands-on projects, installations, and training while continuously enhancing service quality and user experience.

Anforderungen

• •Bachelor’s, Master’s, or PhD in Electrical Engineering, Physics, or related technical field
• •2+ years of hands-on experience in semiconductor failure analysis, yield/debug, or metrology
• •Solid understanding of semiconductor device behavior and common failure modes
• •Strong troubleshooting and measurement mindset
• •Confident customer communication: clear, calm, structured, and professional
• •Willingness and ability to travel internationally (US/Asia) in multi-week blocks
• •High ownership, collaborative, hands-on attitude in a fast-moving environment
• •Hands-on experience with FA localization techniques such as LIT, OBIRCH, and PEM
• •Background at a semiconductor tool company in a customer-facing role
• •Strong technical writing skills: producing customer-facing FA reports or application notes

Aufgaben

• •Run customer sample projects end-to-end
• •Conduct measurements and data-quality checks
• •Deliver customer-ready outputs
• •Support live demos for customers
• •Develop workflows, playbooks, and training material from customer questions
• •Lead on-site installations and commissioning
• •Perform acceptance and performance checks
• •Train customer teams on operation and first-level troubleshooting
• •Troubleshoot optics, lasers, mechanics, electronics, software, and data workflows
• •Perform preventive maintenance, repairs, and upgrades
• •Manage support cases to closure with clear documentation
• •Provide structured feedback to improve uptime and user experience

Tools & Technologien

Benefits