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TOTools for Humanity

Director of Central Operations(m/w/x)

München
ab USD 290.000 - 320.000 / Jahr
VollzeitVor OrtSenior
AI/ML

Designing and scaling global operational systems for privacy-preserving digital asset technology, overseeing logistics and customer support. 10+ years managing large-scale global physical operations required, MBA advantageous. Long term incentive package, leading a global team of 50+.

Anforderungen

  • Strong educational foundation
  • Bachelor’s degree in business, economics, engineering, or related field
  • MBA or equivalent advanced degree from top institution (plus)
  • Proven global operations experience
  • 10+ years experience managing large-scale, physical operations across multiple countries
  • Experience in logistics, customer support, or marketplace environments (ideally)
  • Cost-consciousness and efficiency focus
  • Motivation by impact per dollar
  • Ability to scale efficiently, streamline, and automate
  • Hands-on operator with strategic range
  • Excellence in designing scalable systems and solving problems
  • Energy for building structure in fast-changing environments
  • Analytical and data-driven mindset
  • High proficiency with data and spreadsheet modeling
  • Ability to use metrics and analysis for decision-making, optimization, and cost control
  • Leader of leaders
  • Experience managing managers and diverse, distributed teams
  • Ability to build clarity, accountability, and motivation
  • Collaborative and cross-functional skills
  • Ability to thrive working with Product, Engineering, Finance, and Market Operations teams
  • Ability to align strategy and execution

Aufgaben

  • Enable market operations team hyper-growth.
  • Lead and improve global Logistics.
  • Lead and improve global Projects.
  • Lead and improve back office support.
  • Lead and improve Trust & Safety.
  • Lead and improve Customer Support.
  • Drive operational efficiency.
  • Reduce operational costs.
  • Improve service quality across markets.
  • Build scalable systems and processes.
  • Enable faster regional team execution.
  • Ensure consistent regional team execution.
  • Reduce regional team execution costs.
  • Develop performance metrics with data science support.
  • Monitor efficiency, quality, and cost with data science support.
  • Identify operational bottlenecks.
  • Implement structural improvements for scale.
  • Implement structural improvements for reliability.
  • Drive initiatives to improve productivity.
  • Reduce operational costs without compromising quality.
  • Establish global best practices.
  • Create global playbooks.
  • Develop global process documentation.
  • Guide decisions using data and modeling.
  • Prioritize projects using data and modeling.
  • Demonstrate ROI using data and modeling.
  • Partner with Device, Legal, Engineering, Finance.
  • Ensure operational readiness for launches.
  • Ensure operational readiness for scaling.
  • Ensure operational readiness for performance.
  • Collaborate with regional Market Operations.
  • Align central support with regional needs.
  • Translate company strategy into operational plans.
  • Ensure plans deliver measurable results.
  • Manage leaders across functional areas.
  • Mentor leaders across functional areas.
  • Build a high-performing team culture.
  • Foster a data-driven team culture.
  • Promote accountability and continuous improvement.
  • Strengthen cross-team collaboration.
  • Enhance knowledge sharing across markets.

Berufserfahrung

  • 10 Jahre

Ausbildung

  • Bachelor-AbschlussODER
  • Master-Abschluss

Sprachen

  • Englischverhandlungssicher

Tools & Technologien

  • Spreadsheet modeling

Benefits

Boni & Prämien

  • Long term incentive package

Gesundheits- & Fitnessangebote

  • Healthcare
  • Dental

Ergonomischer Arbeitsplatz

  • Vision

Betriebliche Altersvorsorge

  • 401(k) plan and match

Sonstige Vorteile

  • Life insurance

Workation & Sabbatical

  • Flexible time off

Parkplatz & Pendelvorteile

  • Commuter benefits

Sonstige Zulagen

  • Professional development stipend
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Tools for Humanity erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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