Director Distribution Operations & Customer Support(m/w/x)

Anforderungen

• Background in service industry operations
• Process optimization and team management skills
• Cross-departmental coordination skills
• Degree in Supply Chain, Operations, or related
• Experience in distribution, logistics, and support
• Leadership experience
• Medical device or life sciences experience
• Knowledge of regulatory requirements
• Track record building scalable networks
• Multi-site or remote team leadership
• Data analysis and interpretation skills
• Proficiency in Excel and Power BI
• Experience implementing SOPs and KPIs
• Fluency in German and English

Aufgaben

• Oversee end-to-end distribution and logistics operations
• Ensure compliance with GDP, FDA, and ISO standards
• Develop scalable logistics strategies to reduce lead times
• Manage budgets, cost control, and financial reporting
• Optimize relationships with freight carriers and warehouse providers
• Monitor delivery performance and inventory integrity via KPIs
• Oversee warehouse staff recruitment, training, and safety
• Lead multi-level customer support and technical service teams
• Establish service level and customer satisfaction metrics
• Design customer escalation protocols and feedback loops
• Adapt ERP systems for technical service documentation
• Collaborate with Sales and Product Management on customer experience
• Liaise between customers and distribution for specific orders
• Manage forecasting and data-driven demand analysis
• Analyze market trends to develop accurate demand forecasts
• Communicate supply chain insights to key stakeholders
• Mentor and lead high-performing operations and support teams
• Manage departmental staffing and resource allocation
• Drive a culture of continuous improvement and engagement

Berufserfahrung

Ausbildung

Sprachen

Tools & Technologien