MARKT-PILOT
Customer Success Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Stuttgart
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Guiding manufacturers on product sustainability, cost, and compliance using LCA data. Experience with ERP/PLM tools and sustainability consultation required. Performance bonuses and health insurance.
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Anforderungen
- Proven track record in managing ERP, PLM, or PIM tools
- Experience in sustainability or LCA practices
- Consultation on LCA topics
- Addressing risk, compliance, and costing
- Bachelor’s degree in Sustainability, Environmental Science, Engineering, Business, or related field
- 5+ years sustainability consulting experience
- Strong focus on lifecycle assessment (LCA)
- Customer success or account management experience
- Experience with large enterprise manufacturing clients
- Solid understanding of risk management, compliance, and cost optimization
- Strong project management skills
- Ability to develop and execute project plans
- Excellent communication and interpersonal skills
- Ability to build strong customer and internal relationships
- Technical proficiency in sustainability software tools and platforms
- Ability to work independently in a remote environment
- Ability to manage multiple priorities and deadlines
- Experience with European regulatory environments
- Experience with European sustainability standards
- Familiarity with customer success platforms
- Familiarity with CRM tools
- Professional certifications in sustainability (e.g., LEED, GRI, LCA)
Aufgaben
- Provide expert guidance on lifecycle assessment (LCA)
- Offer domain and technical support on risk management, compliance, and cost optimization
- Develop and maintain strong customer relationships
- Act as a trusted advisor on sustainability topics
- Drive customer renewals by ensuring desired outcomes
- Identify opportunities for upselling and cross-selling
- Collaborate with customers to develop project plans
- Ensure accountability and success for both parties
- Work closely with the implementation team for smooth onboarding
- Provide feedback to the implementation team to improve service delivery
- Assist in developing best practices and processes
- Create and maintain success sheets and project documentation
- Monitor and report on customer progress
- Highlight successes and identify areas for improvement
- Prepare and deliver regular reports and presentations
- Advocate for customer needs and challenges within the organization
- Participate in customer success forums and webinars
- Share knowledge and best practices
- Gather and analyze customer feedback
- Drive continuous improvement in services
Berufserfahrung
5 Jahre
Ausbildung
Bachelor-Abschluss
Sprachen
Englisch – verhandlungssicher
Tools & Technologien
ERPPLMPIMsustainability software toolscustomer success platformsCRM tools
Benefits
Boni & Prämien
- Performance-based bonuses
Gesundheits- & Fitnessangebote
- Health insurance
- Dental insurance
Betriebliche Altersvorsorge
- Retirement plans
Karriere- und Weiterentwicklung
- Professional growth opportunities
Weiterbildungsangebote
- Development opportunities
Lockere Unternehmenskultur
- Collaborative work environment
Startup-Atmosphäre
- Supportive work environment
Sinnstiftende Arbeit
- Meaningful impact on sustainability goals
- Values-driven culture
Flexibles Arbeiten
- Remote work
Mehr Urlaubstage
- 30 days paid time off
Moderne Technikausstattung
- State-of-the-art equipment
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens Makersite GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei Makersite GmbHÜber das Unternehmen
MA
ManufacturingStuttgart
The company is a leading platform for product lifecycle management (PLM) that empowers companies to make smarter, more sustainable decisions.
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