Vibe
Customer Success Manager im Ticketing(m/w/x)
Vollzeitnur vor OrtQuereinsteiger
Dresden
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
WAWandelbots
Customer Success Manager Enterprise(m/w/x)
Dresden
VollzeitVor OrtBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Guiding enterprise clients through onboarding and scaling deep tech automation software. Several years of B2B enterprise account management experience required. 3 days volunteer time off, free lunch and snacks.
Anforderungen
- Several years of proven experience in Customer Success or Account Management within B2B Enterprise environments
- Successful work with large Enterprise accounts
- Strong understanding of Enterprise account buying and scaling complex solutions
- Excellent communication and interpersonal skills
- Comfortable with engineers and C-suite stakeholders
- Proven experience in startups or fast-paced organizations
- High tolerance for ambiguity
- Quick learning and adaptation to new situations
- Strong understanding and experience with technical products
- Experience in robotics, software development, or deep tech sectors
- Strong understanding of enterprise customer purchase and scaling in technical sectors
- Proven ability to work cross-functionally with Sales, Product, Engineering, and Design teams
- Ability to motivate others towards a common goal
- Strong self-organizational skills
- Attention to detail
- Planning and documentation skills
- CRM (Hubspot, Salesforce), CS platform (Planhat, Velaris etc.), and tickets (Jira) maintenance
- Proactive mindset
- Focus on continuous improvement
- Professional proficiency in German
- Professional proficiency in English
- Willingness to travel as needed
- Willingness to commute regularly to Dresden
- Past in a technical role
- Curiosity to learn to write code, pursue no/low-code projects, or program robots
- Passion for technology and its transformative potential
- Ability to inspire others with technology passion
- Work or past work in production, manufacturing, or industrial automation
Aufgaben
- Lead customer journey from late-stage sales to full onboarding
- Develop collaboration plans for customer success
- Expand strategies from proof-of-concept to enterprise-wide rollouts
- Monitor customer sentiment and proactively address issues
- Design and coordinate trainings and technical workshops
- Provide expert consultation and support services
- Gather and report customer feedback and insights
- Inform revenue generation strategies with customer data
- Support product development with customer insights
- Engage with internal stakeholders for project delivery
- Represent customer voice in internal discussions
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- Hubspot
- Salesforce
- Planhat
- Velaris
- Jira
Benefits
Gemeinnützige Ausrichtung
- 3 days volunteer time off
Weiterbildungsangebote
- Training opportunities
Mentale Gesundheitsförderung
- Mental health opportunities
Gratis oder Vergünstigte Mahlzeiten
- Free lunch
Snacks & Getränke
- Free snacks
- Free drinks
Team Events & Ausflüge
- Team events
Mehr Urlaubstage
- 30 days annual vacation
- Christmas season rest
Familienfreundlichkeit
- 100% paid sick leave for child
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Wandelbots erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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WAWandelbots
Customer Success Manager Enterprise(m/w/x)
Dresden
VollzeitVor OrtBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Guiding enterprise clients through onboarding and scaling deep tech automation software. Several years of B2B enterprise account management experience required. 3 days volunteer time off, free lunch and snacks.
Anforderungen
- Several years of proven experience in Customer Success or Account Management within B2B Enterprise environments
- Successful work with large Enterprise accounts
- Strong understanding of Enterprise account buying and scaling complex solutions
- Excellent communication and interpersonal skills
- Comfortable with engineers and C-suite stakeholders
- Proven experience in startups or fast-paced organizations
- High tolerance for ambiguity
- Quick learning and adaptation to new situations
- Strong understanding and experience with technical products
- Experience in robotics, software development, or deep tech sectors
- Strong understanding of enterprise customer purchase and scaling in technical sectors
- Proven ability to work cross-functionally with Sales, Product, Engineering, and Design teams
- Ability to motivate others towards a common goal
- Strong self-organizational skills
- Attention to detail
- Planning and documentation skills
- CRM (Hubspot, Salesforce), CS platform (Planhat, Velaris etc.), and tickets (Jira) maintenance
- Proactive mindset
- Focus on continuous improvement
- Professional proficiency in German
- Professional proficiency in English
- Willingness to travel as needed
- Willingness to commute regularly to Dresden
- Past in a technical role
- Curiosity to learn to write code, pursue no/low-code projects, or program robots
- Passion for technology and its transformative potential
- Ability to inspire others with technology passion
- Work or past work in production, manufacturing, or industrial automation
Aufgaben
- Lead customer journey from late-stage sales to full onboarding
- Develop collaboration plans for customer success
- Expand strategies from proof-of-concept to enterprise-wide rollouts
- Monitor customer sentiment and proactively address issues
- Design and coordinate trainings and technical workshops
- Provide expert consultation and support services
- Gather and report customer feedback and insights
- Inform revenue generation strategies with customer data
- Support product development with customer insights
- Engage with internal stakeholders for project delivery
- Represent customer voice in internal discussions
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- Hubspot
- Salesforce
- Planhat
- Velaris
- Jira
Benefits
Gemeinnützige Ausrichtung
- 3 days volunteer time off
Weiterbildungsangebote
- Training opportunities
Mentale Gesundheitsförderung
- Mental health opportunities
Gratis oder Vergünstigte Mahlzeiten
- Free lunch
Snacks & Getränke
- Free snacks
- Free drinks
Team Events & Ausflüge
- Team events
Mehr Urlaubstage
- 30 days annual vacation
- Christmas season rest
Familienfreundlichkeit
- 100% paid sick leave for child
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Wandelbots erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Wandelbots
Branche
Manufacturing
Beschreibung
The company develops easy-to-use robotics solutions to empower everyone to work with industrial robots.
Noch nicht perfekt?
- Vibe
Customer Success Manager im Ticketing(m/w/x)
Vollzeitnur vor OrtQuereinsteigerDresden - Wandelbots
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Assistenz der Geschäftsführung(m/w/x)
Vollzeitnur vor OrtManagementDresdenab 2.916 - 4.166 / Monat - Membrain GmbH
Junior Account Executive/ Regional Sales Manager Software B2B(m/w/x)
Vollzeitnur vor OrtJuniorDortmund, Stuttgart, Berlin, Hof, Dieburg, Dresden, Leipzig, Bremen - 2050 K-T G.M.B.H. Germany
Customer Support Engineer(m/w/x)
Vollzeitnur vor OrtManagementDresden