FORVIA HELLA
Account Sales Manager Audi And Other Vw Group Oems(m/w/x)
Vollzeitmit HomeofficeSenior
Lippstadt
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
FOFORVIA HELLA
Customer Service Manager(m/w/x)
Lippstadt
Vollzeitmit HomeofficeManagement
Nejo KI-Zusammenfassung
Managing customer service for automotive lighting and electronics spare parts. Proven leadership and Order-to-Cash process expertise required. Mobile working, flexible hours.
Anforderungen
- Degree in Business Administration, Supply Chain Management, Logistics, or equivalent
- Several years professional experience in Customer Service, Sales Operations, or Supply Chain, ideally industrial/automotive
- Proven leadership experience and strong coaching mindset
- Excellent understanding of Order-to-Cash and logistics processes
- Strong analytical, communication, and stakeholder management skills
- Hands-on mentality combined with strategic thinking
- Very good SAP (SD/LO) and MS Office skills
- Fluent English and German skills
- Willingness to apply even if not meeting all requirements
Aufgaben
- Lead the Customer Service organization
- Ensure a smooth, efficient, customer-centric Order-to-Cash process
- Drive operational excellence
- Strengthen cross-functional collaboration
- Continuously improve service quality and efficiency
- Serve as a key interface between customers, logistics, finance, and internal stakeholders
- Lead, develop, and coach the team
- Set and implement service strategy
- Drive continuous optimization of service quality and internal processes
- Oversee the end-to-end order management process
- Ensure accuracy and efficiency in order management
- Exercise escalation authority
- Ensure high-level customer communication
- Align customer communication with corporate standards
- Define and manage the overall service portfolio
- Consolidate system and tool requirements
- Coordinate team-wide projects
- Ensure alignment of priorities
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – fließend
Tools & Technologien
- SAP (SD/LO)
- MS Office
Benefits
Flexibles Arbeiten
- Mobile Working
- Flexible working time models
Karriere- und Weiterentwicklung
- Career opportunities
Weiterbildungsangebote
- Further training opportunities
Gesundheits- & Fitnessangebote
- Sports and health program
- Company fitness network WELLPASS
Öffi Tickets
- Discounted Germany ticket
Snacks & Getränke
- Free coffee and water
Gratis oder Vergünstigte Mahlzeiten
- Company restaurants and cafés
Firmenfahrrad
- Bicycle leasing
Betriebliche Altersvorsorge
- Company pension plan
Sonstige Zulagen
- HELLA allowance
Familienfreundlichkeit
- Family support
- Family service
- Advice on caring for relatives
Team Events & Ausflüge
- Employee events
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens FORVIA HELLA erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- FORVIA HELLA
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FOFORVIA HELLA
Customer Service Manager(m/w/x)
Lippstadt
Vollzeitmit HomeofficeManagement
Nejo KI-Zusammenfassung
Managing customer service for automotive lighting and electronics spare parts. Proven leadership and Order-to-Cash process expertise required. Mobile working, flexible hours.
Anforderungen
- Degree in Business Administration, Supply Chain Management, Logistics, or equivalent
- Several years professional experience in Customer Service, Sales Operations, or Supply Chain, ideally industrial/automotive
- Proven leadership experience and strong coaching mindset
- Excellent understanding of Order-to-Cash and logistics processes
- Strong analytical, communication, and stakeholder management skills
- Hands-on mentality combined with strategic thinking
- Very good SAP (SD/LO) and MS Office skills
- Fluent English and German skills
- Willingness to apply even if not meeting all requirements
Aufgaben
- Lead the Customer Service organization
- Ensure a smooth, efficient, customer-centric Order-to-Cash process
- Drive operational excellence
- Strengthen cross-functional collaboration
- Continuously improve service quality and efficiency
- Serve as a key interface between customers, logistics, finance, and internal stakeholders
- Lead, develop, and coach the team
- Set and implement service strategy
- Drive continuous optimization of service quality and internal processes
- Oversee the end-to-end order management process
- Ensure accuracy and efficiency in order management
- Exercise escalation authority
- Ensure high-level customer communication
- Align customer communication with corporate standards
- Define and manage the overall service portfolio
- Consolidate system and tool requirements
- Coordinate team-wide projects
- Ensure alignment of priorities
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – fließend
Tools & Technologien
- SAP (SD/LO)
- MS Office
Benefits
Flexibles Arbeiten
- Mobile Working
- Flexible working time models
Karriere- und Weiterentwicklung
- Career opportunities
Weiterbildungsangebote
- Further training opportunities
Gesundheits- & Fitnessangebote
- Sports and health program
- Company fitness network WELLPASS
Öffi Tickets
- Discounted Germany ticket
Snacks & Getränke
- Free coffee and water
Gratis oder Vergünstigte Mahlzeiten
- Company restaurants and cafés
Firmenfahrrad
- Bicycle leasing
Betriebliche Altersvorsorge
- Company pension plan
Sonstige Zulagen
- HELLA allowance
Familienfreundlichkeit
- Family support
- Family service
- Advice on caring for relatives
Team Events & Ausflüge
- Employee events
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens FORVIA HELLA erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
FORVIA HELLA
Branche
Automotive
Beschreibung
The company is a listed, international automotive supplier and a global market leader in high-performance lighting technology and automotive electronics.
Noch nicht perfekt?
- FORVIA HELLA
Account Sales Manager Audi And Other Vw Group Oems(m/w/x)
Vollzeitmit HomeofficeSeniorLippstadt - FORVIA HELLA
Purchasing Specialist(m/w/x)
Vollzeitmit HomeofficeSeniorLippstadt - FORVIA HELLA
Warehouse Supervisor(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenErwitte - FORVIA HELLA
Specialist For Optoelectronic Semiconductor Components And Systems(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenLippstadt - FORVIA HELLA
Central Equipment Global Commodity Director(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenLippstadt