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Customer Service Coordinator(m/w/x)
Order processing and complaint management for global coatings markets, maintaining IFS auto price cards. Fluency in German and English essential, previous customer service experience preferred. Flexible working time, comprehensive product induction.
Anforderungen
- High school diploma or degree
- Fluency in German and English
- Excellent planning and prioritization skills
- Previous customer service experience (preferable)
- Advanced listening and empathy skills
- Proficiency in information sourcing
- Creative problem solving
- Cultural awareness and behavioral adaptability
- Professional and open communication skills
- Proactive and creative innovation reporting
Aufgaben
- Liaise with internal and external customers
- Process and monitor orders and invoices
- Manage credits and customer complaints
- Collaborate with cross-country teams
- Maintain IFS auto price cards and quotations
- Issue invoicing corrections and credit notes
- Authorize supplier invoices
- Create and set up new customer accounts
- Handle supply chain administration and logistics
- Track and trace outstanding or back orders
- Manage the group email inbox with 24-hour responses
- Investigate service complaints and track trends
- Coordinate with sales, finance, and production departments
Ausbildung
- Matura
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Benefits
Mentoring & Coaching
- Well onboarding program
Sonstige Vorteile
- Product and solution induction
Lockere Unternehmenskultur
- Motivated local, regional and global team
Flexibles Arbeiten
- Flexible working time
- Work and home balance
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Customer Service Coordinator(m/w/x)
Order processing and complaint management for global coatings markets, maintaining IFS auto price cards. Fluency in German and English essential, previous customer service experience preferred. Flexible working time, comprehensive product induction.
Anforderungen
- High school diploma or degree
- Fluency in German and English
- Excellent planning and prioritization skills
- Previous customer service experience (preferable)
- Advanced listening and empathy skills
- Proficiency in information sourcing
- Creative problem solving
- Cultural awareness and behavioral adaptability
- Professional and open communication skills
- Proactive and creative innovation reporting
Aufgaben
- Liaise with internal and external customers
- Process and monitor orders and invoices
- Manage credits and customer complaints
- Collaborate with cross-country teams
- Maintain IFS auto price cards and quotations
- Issue invoicing corrections and credit notes
- Authorize supplier invoices
- Create and set up new customer accounts
- Handle supply chain administration and logistics
- Track and trace outstanding or back orders
- Manage the group email inbox with 24-hour responses
- Investigate service complaints and track trends
- Coordinate with sales, finance, and production departments
Ausbildung
- Matura
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Benefits
Mentoring & Coaching
- Well onboarding program
Sonstige Vorteile
- Product and solution induction
Lockere Unternehmenskultur
- Motivated local, regional and global team
Flexibles Arbeiten
- Flexible working time
- Work and home balance
Über das Unternehmen
Jotun (Deutschland) Gmbh
Branche
Manufacturing
Beschreibung
Jotun is a global company operating in the Marine, Protective, Powder and Decorative coatings markets, committed to an ambitious growth strategy and fostering employee development through loyalty, care, respect, and boldness.
Noch nicht perfekt?
- Jobdistrict GmbH
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Vollzeitmit HomeofficeKeine AngabeHamburg - Elis Group Services GmbH
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Vollzeitmit HomeofficeBerufserfahrenHamburgab 55.000 / Jahr