Cencora
Customer Service Executive(m/w/x)
Vollzeitnur vor OrtKeine Angabe
Sindelfingen
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
ININEOS Automotive
Customer Care Lead(m/w/x)
Böblingen
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Resolving escalated customer complaints and optimizing roadside assistance processes for 4x4 vehicle manufacturer. Professional German language skills (B2/C1) required. Direct liaison with Road Side Assistance provider, experience with VIPs a plus.
Anforderungen
- Professional working proficiency in German (B2/C1) or Native-level German
- Bachelor in Business Administration or equivalent
- Minimum 5 years customer-related experience, preferably automotive
- Experience working with VIPs is a plus
- Experience with complex cases involving multiple departments
- Experience across and influencing broad stakeholder group for complaint resolution
- Effective communication of complex subjects verbally and in writing
- Ability to make sound judgments and quick decisions
- High literacy, numeracy, and attention to detail
- Manage multiple customer escalations and case documentation
- Confident in difficult conversations at multiple levels
- Experienced in conflict resolution
- Skilled in prioritisation and working towards tight deadlines
- Self-motivated, highly organised, can-do attitude
- Commercially astute
- Automotive or high-end Retail experience desirable but not essential
- Confident user of MS Office, particularly Excel and PowerPoint
- Good IT literacy, familiar with business systems
- Broad high-level understanding of vehicle operation, maintenance, common issues
- Ability to remain calm and objective
- Empathetic with high emotional intelligence
- Positive and engaging
- Pragmatic and tenacious
- Organised and diligent
- Proactive
Aufgaben
- Manage and coordinate resolution of escalated customer complaints
- Act as operational liaison between customers and service teams
- Increase customer satisfaction
- Manage relationship with Road Side Assistance provider
- Optimize Road Side Assistance and Customer Case processes
- Resolve escalated cases timely and effectively
- Gather and submit financial information for reimbursements
- Ensure compliance with consumer rights and legal obligations
- Comply with INEOS technical standards and warranty policies
- Provide consistent and proactive customer communication
- Record and update Customer Case escalations in CS Escalations Tracker
- Support weekly management reviews with case history
- Plan and pre-empt customer communication needs
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – verhandlungssicher
Tools & Technologien
- MS Office
- Excel
- PowerPoint
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens INEOS Automotive erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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ININEOS Automotive
Customer Care Lead(m/w/x)
Böblingen
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Resolving escalated customer complaints and optimizing roadside assistance processes for 4x4 vehicle manufacturer. Professional German language skills (B2/C1) required. Direct liaison with Road Side Assistance provider, experience with VIPs a plus.
Anforderungen
- Professional working proficiency in German (B2/C1) or Native-level German
- Bachelor in Business Administration or equivalent
- Minimum 5 years customer-related experience, preferably automotive
- Experience working with VIPs is a plus
- Experience with complex cases involving multiple departments
- Experience across and influencing broad stakeholder group for complaint resolution
- Effective communication of complex subjects verbally and in writing
- Ability to make sound judgments and quick decisions
- High literacy, numeracy, and attention to detail
- Manage multiple customer escalations and case documentation
- Confident in difficult conversations at multiple levels
- Experienced in conflict resolution
- Skilled in prioritisation and working towards tight deadlines
- Self-motivated, highly organised, can-do attitude
- Commercially astute
- Automotive or high-end Retail experience desirable but not essential
- Confident user of MS Office, particularly Excel and PowerPoint
- Good IT literacy, familiar with business systems
- Broad high-level understanding of vehicle operation, maintenance, common issues
- Ability to remain calm and objective
- Empathetic with high emotional intelligence
- Positive and engaging
- Pragmatic and tenacious
- Organised and diligent
- Proactive
Aufgaben
- Manage and coordinate resolution of escalated customer complaints
- Act as operational liaison between customers and service teams
- Increase customer satisfaction
- Manage relationship with Road Side Assistance provider
- Optimize Road Side Assistance and Customer Case processes
- Resolve escalated cases timely and effectively
- Gather and submit financial information for reimbursements
- Ensure compliance with consumer rights and legal obligations
- Comply with INEOS technical standards and warranty policies
- Provide consistent and proactive customer communication
- Record and update Customer Case escalations in CS Escalations Tracker
- Support weekly management reviews with case history
- Plan and pre-empt customer communication needs
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – verhandlungssicher
Tools & Technologien
- MS Office
- Excel
- PowerPoint
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens INEOS Automotive erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
INEOS Automotive
Branche
Automotive
Beschreibung
INEOS Automotive is a manufacturer of 4x4 vehicles, having established itself as a contender in development and manufacturing, and is building its double cab pick up, the Quartermaster.
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