BlackRock
Relationship Manager - Client Service Associate(m/w/x)
Vollzeitnur vor OrtBerufserfahren
Frankfurt am Main
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Dein persönlicher KI-Karriere-Agent
BLBlackRock
Client Service Associate(m/w/x)
Frankfurt am Main
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
Managing post-sales client relationships and supporting Relationship Managers for a global investment firm. German and English fluency, plus MS Office proficiency required. Retirement investment and education reimbursement.
Anforderungen
- 3-5 years experience in client service, fund administration, custodial services, operations, sales, investment consulting, portfolio management support, or similar fields
- Bachelor's or Master's degree in business, finance, law, economics, accounting, or related field, or equivalent work experience
- Proficiency in German and English, strong oral and written communication
- Strong proficiency with Microsoft Office applications, efficient multi-program management
- Meeting deadlines and working independently on routine client projects
- Interest in financial services/investment industry, commitment to continuous learning
- Self-motivated, ability to recognize when to escalate issues, collaborative teamwork, taking on additional responsibilities
- Ability to evaluate process inefficiencies, identify and implement operational improvements, resolve issues, innovative problem-solving, quick and creative thinking
- Ability to navigate large organization, effective cross-departmental collaboration, coordination skills, project management experience
Aufgaben
- Manage post-sales client relationships
- Support Relationship Managers and clients
- Handle client queries and delegate tasks
- Monitor progress and ensure timely, high-quality responses
- Understand and articulate client needs
- Liaise with internal teams and third-party providers
- Review and improve service performance
- Aim for high client satisfaction survey results
- Collaborate with Relationship Managers and Service Managers
- Ensure seamless client service and clear communication
- Manage client complaints effectively
- Follow internal procedures for complaint resolution
- Coordinate client onboarding and change activities
- Ensure adherence to agreed service processes
- Diagnose complex client service issues
- Identify and resolve service deficiencies
- Work with internal and external teams for timely responses
- Drive continuous service improvement
- Contribute to project initiatives
- Enhance service effectiveness and efficiency
- Apply thought leadership to projects and client relationships
- Lead on projects representing clients and the team
- Resolve operational client issues
- Escalate complex matters to internal partners
- Support senior team members initially
- Take responsibility for assigned clients
Berufserfahrung
- 3 - 5 Jahre
Ausbildung
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- Microsoft Office
Benefits
Betriebliche Altersvorsorge
- Retirement investment
Sonstige Vorteile
- Financial future building tools
Sonstige Zulagen
- Education reimbursement
Gesundheits- & Fitnessangebote
- Physical health resources
Mentale Gesundheitsförderung
- Emotional well-being resources
Familienfreundlichkeit
- Family support programs
Workation & Sabbatical
- Flexible Time Off
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens BlackRock erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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BLBlackRock
Client Service Associate(m/w/x)
Frankfurt am Main
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
Managing post-sales client relationships and supporting Relationship Managers for a global investment firm. German and English fluency, plus MS Office proficiency required. Retirement investment and education reimbursement.
Anforderungen
- 3-5 years experience in client service, fund administration, custodial services, operations, sales, investment consulting, portfolio management support, or similar fields
- Bachelor's or Master's degree in business, finance, law, economics, accounting, or related field, or equivalent work experience
- Proficiency in German and English, strong oral and written communication
- Strong proficiency with Microsoft Office applications, efficient multi-program management
- Meeting deadlines and working independently on routine client projects
- Interest in financial services/investment industry, commitment to continuous learning
- Self-motivated, ability to recognize when to escalate issues, collaborative teamwork, taking on additional responsibilities
- Ability to evaluate process inefficiencies, identify and implement operational improvements, resolve issues, innovative problem-solving, quick and creative thinking
- Ability to navigate large organization, effective cross-departmental collaboration, coordination skills, project management experience
Aufgaben
- Manage post-sales client relationships
- Support Relationship Managers and clients
- Handle client queries and delegate tasks
- Monitor progress and ensure timely, high-quality responses
- Understand and articulate client needs
- Liaise with internal teams and third-party providers
- Review and improve service performance
- Aim for high client satisfaction survey results
- Collaborate with Relationship Managers and Service Managers
- Ensure seamless client service and clear communication
- Manage client complaints effectively
- Follow internal procedures for complaint resolution
- Coordinate client onboarding and change activities
- Ensure adherence to agreed service processes
- Diagnose complex client service issues
- Identify and resolve service deficiencies
- Work with internal and external teams for timely responses
- Drive continuous service improvement
- Contribute to project initiatives
- Enhance service effectiveness and efficiency
- Apply thought leadership to projects and client relationships
- Lead on projects representing clients and the team
- Resolve operational client issues
- Escalate complex matters to internal partners
- Support senior team members initially
- Take responsibility for assigned clients
Berufserfahrung
- 3 - 5 Jahre
Ausbildung
- Master-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- Microsoft Office
Benefits
Betriebliche Altersvorsorge
- Retirement investment
Sonstige Vorteile
- Financial future building tools
Sonstige Zulagen
- Education reimbursement
Gesundheits- & Fitnessangebote
- Physical health resources
Mentale Gesundheitsförderung
- Emotional well-being resources
Familienfreundlichkeit
- Family support programs
Workation & Sabbatical
- Flexible Time Off
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens BlackRock erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
BlackRock
Branche
FinancialServices
Beschreibung
The company helps people experience financial well-being through investments that support the global economy.
Noch nicht perfekt?
- BlackRock
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