Die KI-Suchmaschine für Jobs
Client Delivery Manager(m/w/x)
Beschreibung
As the primary link between the company and its cloud customers, you'll drive end-to-end engagement while ensuring service excellence and helping clients maximize the value of their digital transformation.
Lass KI die perfekten Jobs für dich finden!
Lade deinen CV hoch und die Nejo-KI findet passende Stellenangebote für dich.
Anforderungen
- •Work experience of 5-7 years
- •Excellent customer focus and networking skills
- •Knowledge of functional business processes
- •Project Management Fundamentals
- •Infrastructure know-how and technical understanding
- •Understanding of Cloud business and SAP
- •Understanding of escalation handling and procedures
- •Willingness to undergo governmental security clearance
- •Bachelor’s degree in relevant field
- •Willingness to undergo governmental security clearance
Ausbildung
Aufgaben
- •Act as the primary contact for European Sovereign Cloud customers
- •Drive end-to-end customer onboarding and engagement
- •Conduct service and business planning meetings
- •Explain cloud strategies and promote S/4HANA adoption
- •Lead regular business reviews to discuss service quality
- •De-escalate critical situations and manage support requirements
- •Coordinate customer release and maintenance schedules
- •Manage delivery scope, budget, and project milestones
- •Facilitate root cause analysis with operations teams
- •Identify upsell opportunities and support renewal processes
- •Monitor customer satisfaction and review SLA service credits
- •Manage commercial change requests and pricing overviews
Tools & Technologien
Sprachen
Englisch – verhandlungssicher
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Jobs in der Nähe entdecken
Client Delivery Manager(m/w/x)
Die KI-Suchmaschine für Jobs
Beschreibung
As the primary link between the company and its cloud customers, you'll drive end-to-end engagement while ensuring service excellence and helping clients maximize the value of their digital transformation.
Lass KI die perfekten Jobs für dich finden!
Lade deinen CV hoch und die Nejo-KI findet passende Stellenangebote für dich.
Anforderungen
- •Work experience of 5-7 years
- •Excellent customer focus and networking skills
- •Knowledge of functional business processes
- •Project Management Fundamentals
- •Infrastructure know-how and technical understanding
- •Understanding of Cloud business and SAP
- •Understanding of escalation handling and procedures
- •Willingness to undergo governmental security clearance
- •Bachelor’s degree in relevant field
- •Willingness to undergo governmental security clearance
Ausbildung
Aufgaben
- •Act as the primary contact for European Sovereign Cloud customers
- •Drive end-to-end customer onboarding and engagement
- •Conduct service and business planning meetings
- •Explain cloud strategies and promote S/4HANA adoption
- •Lead regular business reviews to discuss service quality
- •De-escalate critical situations and manage support requirements
- •Coordinate customer release and maintenance schedules
- •Manage delivery scope, budget, and project milestones
- •Facilitate root cause analysis with operations teams
- •Identify upsell opportunities and support renewal processes
- •Monitor customer satisfaction and review SLA service credits
- •Manage commercial change requests and pricing overviews
Tools & Technologien
Sprachen
Englisch – verhandlungssicher
Über das Unternehmen
SAP
Branche
IT
Beschreibung
SAP innovations help over four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
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