Beschreibung

In this role, you will be at the forefront of innovative automation projects, designing and deploying systems while collaborating with customers and teams across Europe. Your day-to-day responsibilities will involve hands-on engineering, technical support, and continuous improvement efforts.

Anforderungen

• •Degree in Mechanical, Electrical, Mechatronics, Robotics, Computer, or Industrial Engineering
• •2–5 years of experience in industrial automation, robotics integration, or technical support
• •Fluency in English and French, another European language is a plus
• •Strong technical foundation with programming experience in Python
• •Hands-on troubleshooting experience, Linux familiarity is a bonus
• •Excellent communication and presentation skills
• •Passion for working with clients and solving real-world automation challenges
• •Willingness to travel up to 15% of the time

Aufgaben

• •Lead planning and execution of turnkey automation systems
• •Install, configure, program, and validate automation equipment
• •Serve as on-site technical lead during integrations
• •Coordinate with internal and external project stakeholders
• •Participate in Factory Acceptance Tests (FAT)
• •Support pre-sales demonstrations and validation activities
• •Act as first line of technical support for customers
• •Conduct remote troubleshooting sessions
• •Escalate complex cases with full context
• •Deliver onboarding, training, and commissioning sessions
• •Maintain accurate technical documentation in Zendesk
• •Contribute to 24/7 Support rotation starting in 2026
• •Identify opportunities to strengthen processes and SOPs
• •Contribute to internal documentation and known-issue libraries
• •Support User Acceptance Testing (UAT) for new product releases
• •Collaborate with Product, Engineering, Integration, and CX teams
• •Champion best practices in robotics and automation deployment

Tools & Technologien

Benefits