Beschreibung

In this role, you will oversee the complete operation of IT services, ensuring compliance with agreements while collaborating with various teams. Your focus will be on improving service quality and managing changes, all while championing new features and optimizing software usage.

Anforderungen

• •10+ years of experience in projects or operational management of IT applications
• •Dynamic and agile mindset
• •Ability to work under pressure and manage a portfolio of tasks
• •Excellent problem-solving and decision-making abilities
• •Strong analytical, communication, interpersonal, co-ordinational and leading skills
• •Proficiency in tools and technologies related to IT service management, operations and governance
• •Familiarity with Information Technology Infrastructure Library (ITIL) and other relevant frameworks
• •Experience or understanding of Data Lake / Data Lake House technology stack (Kafka, Kubernetes, S3, VMware)
• •Experience or understanding of Data architecture, data pipelines and data products
• •Proven experience in IT service management, operations, and IT governance
• •Relevant higher education and professional background within computer science

Aufgaben

• •Oversee end-to-end IT service operations
• •Act as the first point of contact for operations and support
• •Maintain IT services and infrastructure components
• •Ensure compliance with service level agreements
• •Manage seamless operations with 1st and 2nd level support, DevOps, and external providers
• •Gatekeep changes in IT services and ensure IT governance compliance
• •Continuously improve service quality, availability, and performance
• •Contribute to the Application Owner Manager community
• •Champion operations for new features and represent operational health
• •Manage service and asset configuration for allocated IT services
• •Ensure implementation of non-functional requirements with Application Engineers
• •Coordinate transitions into test and production environments
• •Measure and document software usage
• •Conduct regular license compliance checks in collaboration with SAM

Tools & Technologien