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ST
Staffbase
vor 21 Tagen

Advanced Technical Support Engineer - Integrations(m/w/x)

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Vollzeitmit HomeofficeBerufserfahren
AI/ML

Beschreibung

In this role, you will leverage your development skills to provide top-notch technical support for complex integrations, ensuring customers can effectively utilize iPaaS tools and Staffbase APIs. Your day-to-day responsibilities will involve troubleshooting issues, advising on best practices, and collaborating with various teams to enhance integration solutions.

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Anforderungen

  • •Enjoyment of strategically working with clients and strong interest in development and integration technologies
  • •Outstanding German and English written and verbal communication skills
  • •Excellent presentation skills for business-oriented solutions and advanced technical development concepts
  • •Experience working directly with Sales and Success teams, Consultants, and System Integrators on development-related tasks
  • •Degree in Computer Science, Software Engineering, or a related field
  • •At least 2+ years of previous technical support, development, professional services, or engineering experience
  • •Strong knowledge of web design with front-end technologies such as HTML/CSS/JavaScript
  • •Ability to deal with pressure and meet deadlines in a fast-paced development environment
  • •Ability to prioritize and manage time for customer integration issues
  • •Broad knowledge of web development and programming languages like TypeScript, Java, PHP, NodeJS
  • •Experience with common development frameworks like Bootstrap, React, Express.js
  • •Significant experience with enterprise-grade technologies like Single Sign-on, Active Directory, SAML, OIDC, SCIM, APIs
  • •Comfort using the command line and application logs for technical integrations
  • •Experience with enterprise software like SAP, Workday, Okta, ADP, HRIS
  • •Experience with iPaaS development
  • •Knowledge about security and compliance topics in a SaaS environment

Ausbildung

Bachelor-Abschluss

Berufserfahrung

2 Jahre

Aufgaben

  • •Act as a key member of the Customer Care team
  • •Leverage development expertise in software, integrations, and iPaaS tools
  • •Assist customers as a product expert with a strategic mindset
  • •Support customers with complex integrations using iPaaS platforms
  • •Develop and maintain seamless integrations with various systems
  • •Advise customers on best practices for using Staffbase APIs and SDKs
  • •Provide technical guidance and create documentation for iPaaS implementations
  • •Take ownership of support tickets related to integrations and plugins
  • •Resolve high-priority customer integration issues with a problem-solving approach
  • •Assist technical teams in developing and troubleshooting integrations
  • •Collaborate with after-sales to implement optimal integration setups
  • •Support Technical Architects in developing technical offerings
  • •Improve internal processes for development efficiency
  • •Participate in product discussions from a customer and developer perspective

Tools & Technologien

HTMLCSSJavaScriptTypeScriptJavaPHPNodeJSBootstrapReactExpress.jsSingle Sign-onActive DirectorySAMLOIDCSCIMAPIsSAPWorkdayOktaADPHRIS

Sprachen

Deutsch – verhandlungssicher

Englisch – verhandlungssicher

Benefits

Flexibles Arbeiten

  • •Flexible working time models
  • •Yearly flex work allowance

Mehr Urlaubstage

  • •Pro rata fully paid Fridays off in August

Sonstige Zulagen

  • •Monthly Wellbeing Allowance

Betriebliche Altersvorsorge

  • •Company pension scheme

Gemeinnützige Ausrichtung

  • •Volunteers Day
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Staffbase erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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