Kelvion PHE GmbH
Mitarbeiter Lagersteuerung(m/w/x)
Vollzeitnur vor OrtKeine Angabe
Sarstedt
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NONomad Digital
Administrator - Customer Service (VKD) / Material Logistic(m/w/x)
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
Customer service administration and material logistics for railway connectivity solutions. ERP system quotation creation and order deadline monitoring required. Flexible working arrangements, reasonable adjustments.
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Anforderungen
- Vocational qualification as Industrial Clerk, Retail Clerk, or equivalent
- Several years' administrative, customer service, or logistics experience
- Microsoft Office applications experience (Word, Excel, Outlook)
- ERP systems experience
- Microsoft Access experience desirable
- RMA processes administration and customer databases maintenance
- Fluent German language skills (minimum C1 level)
- Good written and verbal English communication skills
- Previous direct customer interaction experience
- Administrative activities planning and coordination experience
- Fast-paced, customer-facing environment experience
- Strong organisational skills with excellent attention to detail
- Excellent customer service skills with professional, positive approach
- Strong verbal and written communication skills for effective customer/colleague interaction
- Excellent organisational and time management skills
- Ability to prioritise workload and meet multiple deadlines
- Strong attention to detail and commitment to accuracy
- Ability to work well under pressure in fast-paced environment
- Proactive approach to problem solving and continuous improvement
- Excellent computer proficiency, including Microsoft Office applications
- Ability to build positive working relationships with internal and external customers
- Flexible and adaptable with ability to manage changing priorities
- High integrity and professionalism when handling confidential information
Aufgaben
- Act as the first point of contact for customers and service providers
- Deliver administrative support for customer service operations
- Create customer quotations for spare parts and repair services using the ERP system
- Monitor order deadlines and ensure accurate processing within agreed timescales
- Manage direct customer communication for after-sales support
- Coordinate customs documentation and processing for deliveries
- Support supplier management for spare parts and material procurement
- Manage component obsolescence activities and maintain associated records
- Administer swap pool activities for Operations & Maintenance projects
- Maintain the RMA database and coordinate the Return Material Authorisation process
- Maintain and update NCP data accurately
- Administer warranty claims from receipt through to resolution
- Identify opportunities to improve administrative processes
- Support continuous improvement initiatives
- Maintain and review product parts lists, coordinating updates with Engineering, Project Management and Scheduling teams
- Maintain product price lists and replacement part lists
- Raise purchase requests, customer orders and invoices
- Provide general administrative support for the Hildesheim office
- Support Finance with accounts payable, receivables, and travel expense administration
- Support the preparation and review of maintenance contract calculations
- Organise customer meetings, management meetings, and site visits
- Work collaboratively with internal departments to ensure efficient service delivery and customer satisfaction
Berufserfahrung
ca. 1 - 4 Jahre
Ausbildung
Abgeschlossene Berufsausbildung
Sprachen
Deutsch – verhandlungssicher
Englisch – verhandlungssicher
Tools & Technologien
Microsoft OfficeWordExcelOutlookERP systemsMicrosoft Access
Benefits
Flexibles Arbeiten
- Flexible working arrangements
Sonstige Vorteile
- Reasonable adjustments
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens Nomad Digital erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei Nomad DigitalÜber das Unternehmen
NO
TransportationHildesheim
Nomad Digital is the world's leading provider of passenger and fleet connectivity solutions to the railway industry.
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