Utimaco IS GmbH
Customer Success Engineer (Support Engineer)(m/w/x)
Vollzeitnur vor OrtSenior
Aachen, Düsseldorf, Neu-Isenburg
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
GEGeotab
Technical Customer Support Representative (Italian speaker)(m/w/x)
Aachen
VollzeitVor OrtJunior
AI/ML
Data Science
Nejo KI-Zusammenfassung
Troubleshooting device errors, network communications, and portal configuration for IoT fleet management. 1-3 years technical support experience required. 4-day work week, company car for private use.
Anforderungen
- Strong team player with excellent interpersonal skills
- Ability to communicate technical concepts in Italian and English
- Ability to manage multiple timelines and contrasting priorities
- 1-3 years customer service/support experience troubleshooting technical issues
- Excellent verbal and written communication in Italian and English
- Expert level Excel skills, including pivot tables and reports
- Experience in technical/engineering organization or high-technology industry knowledge
- Highly organized, able to manage multiple tasks and projects simultaneously
- Comfort speaking with customers via telephone, email, and chat
- Must stay relevant to technology and adapt to growing demands
- Strong analytical skills with ability to problem solve
- Strong team-player, able to engage with all organization levels
- Technical competence using software programs, including Google Suite
Aufgaben
- Support partners, customers, and internal teams via phone, chat, and email
- Provide technical expertise on database setup, user management, rules, and reporting
- Troubleshoot device errors, network communications, and portal configuration
- Diagnose and resolve hardware and software issues
- Coordinate return and exchange processes for devices and accessories
- Develop and deliver product training to resellers and customers
- Resolve customer complaints effectively
- Escalate severe concerns to management
- Maintain customer data confidentiality and security
- Support global strategic initiatives
Berufserfahrung
- 1 - 3 Jahre
Ausbildung
- Matura
Sprachen
- Italienisch – fließend
- Englisch – fließend
Tools & Technologien
- Excel
- Google Suite
- Sheets
- Docs
- Slides
Benefits
Startup-Atmosphäre
- Opportunities to innovate
Flexibles Arbeiten
- Work-life balance
Team Events & Ausflüge
- Online social events
- Gatherings
Sonstige Vorteile
- Chat rooms
- Diversity and inclusion
Ergonomischer Arbeitsplatz
- Accommodation for people with disabilities
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Geotab erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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GEGeotab
Technical Customer Support Representative (Italian speaker)(m/w/x)
Aachen
VollzeitVor OrtJunior
AI/ML
Data Science
Nejo KI-Zusammenfassung
Troubleshooting device errors, network communications, and portal configuration for IoT fleet management. 1-3 years technical support experience required. 4-day work week, company car for private use.
Anforderungen
- Strong team player with excellent interpersonal skills
- Ability to communicate technical concepts in Italian and English
- Ability to manage multiple timelines and contrasting priorities
- 1-3 years customer service/support experience troubleshooting technical issues
- Excellent verbal and written communication in Italian and English
- Expert level Excel skills, including pivot tables and reports
- Experience in technical/engineering organization or high-technology industry knowledge
- Highly organized, able to manage multiple tasks and projects simultaneously
- Comfort speaking with customers via telephone, email, and chat
- Must stay relevant to technology and adapt to growing demands
- Strong analytical skills with ability to problem solve
- Strong team-player, able to engage with all organization levels
- Technical competence using software programs, including Google Suite
Aufgaben
- Support partners, customers, and internal teams via phone, chat, and email
- Provide technical expertise on database setup, user management, rules, and reporting
- Troubleshoot device errors, network communications, and portal configuration
- Diagnose and resolve hardware and software issues
- Coordinate return and exchange processes for devices and accessories
- Develop and deliver product training to resellers and customers
- Resolve customer complaints effectively
- Escalate severe concerns to management
- Maintain customer data confidentiality and security
- Support global strategic initiatives
Berufserfahrung
- 1 - 3 Jahre
Ausbildung
- Matura
Sprachen
- Italienisch – fließend
- Englisch – fließend
Tools & Technologien
- Excel
- Google Suite
- Sheets
- Docs
- Slides
Benefits
Startup-Atmosphäre
- Opportunities to innovate
Flexibles Arbeiten
- Work-life balance
Team Events & Ausflüge
- Online social events
- Gatherings
Sonstige Vorteile
- Chat rooms
- Diversity and inclusion
Ergonomischer Arbeitsplatz
- Accommodation for people with disabilities
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Geotab erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Geotab
Branche
IT
Beschreibung
Geotab is a global leader in IoT and connected transportation, advancing security and providing web-based analytics for fleet management.
Noch nicht perfekt?
- Utimaco IS GmbH
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Vollzeitnur vor OrtBerufserfahrenÜbach-Palenberg - Utimaco IS GmbH
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Vollzeitnur vor OrtBerufserfahrenAachen - West Pharmaceutical Services
Laboratory Technician(m/w/x)
Vollzeitnur vor OrtJuniorStolberg