Michael Kors (Switzerland) GmbH
Analyst, Inventory Control(m/w/x)
Vollzeitnur vor OrtBerufserfahren
Manno
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
MIMichael Kors (Switzerland) GmbH
Store Maintenance Helpdesk Coordinator(m/w/x)
Manno
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
First-level support for retail store maintenance requests via Facility Management system. Strong service and helpdesk mindset required. Cross-brand discount, exclusive employee sales.
Anforderungen
- Strong service and helpdesk mindset
- Ability to prioritize and manage requests
- High attention to detail
- Structured working approach
- Clear and professional communication skills
- Problem solving attitude
- Confidence using ticketing systems
- Confidence using digital platforms
- Ability to work with technical teams
- Ability to work with operational teams
- Previous experience in Helpdesk
- Previous experience in Facility Management
- Previous experience in Retail Operations
- Familiarity with retail maintenance processes
- Awareness of Health & Safety principles
Aufgaben
- Serve as primary contact for retail stores, concessions, wholesale, and travel retail
- Provide first level support for maintenance requests
- Guide users on correct ticket submission
- Handle incoming requests in a structured, service-oriented, and solution-focused manner
- Monitor and manage all tickets in the Facility Management system
- Perform initial quality check on each ticket
- Ensure clear and complete issue descriptions
- Verify correct categorization and priority
- Attach required photos or documentation
- Identify and flag urgent or Health & Safety-critical issues
- Assign tickets to appropriate internal teams or vendors
- Determine ticket assignment based on issue type, priority, and store location
- Ensure correct ticket ownership and handover to Store Maintenance teams
- Support FM team with first level follow-ups and status monitoring
- Communicate with stores for additional information
- Determine nature and urgency of repair problems
- Report repair problems to appropriate vendors
- Maintain service records database for all store locations
- Communicate progress of repairs with regular updates
- Review and approve invoices
- Maintain accurate reporting to the F&M Manager
- Control maintenance calendar for domestic retail
- Establish job priorities and time frames
- Coordinate helpdesk team to address all relevant requests
- Manage facilities database
- Ensure follow-up and updates of tasks in the system
- Keep track and update facilities department files monthly
- Maintain records and contracts of external contractors
- Support creation and updates of facilities and maintenance policies
- Provide occasional front desk support during receptionist absence
- Track all communication and actions within the system
- Perform other administrative duties
- Contribute to maintaining high data quality standards
- Support continuous improvement of helpdesk and ticketing processes
- Identify recurring issues and incorrect submissions
- Assist with basic reporting and operational data collection
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Pflichtschulabschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- ticketing systems
Benefits
Mitarbeiterrabatte
- Cross-brand Discount
- Exclusive Employee Sales
Großzügige Elternzeit
- Paid Parental Leave
Mehr Urlaubstage
- Generous Holiday Schedule
Flexibles Arbeiten
- Summer Fridays
- Flexible working hours
Karriere- und Weiterentwicklung
- Internal mobility across Capri Brands
Mentale Gesundheitsförderung
- Thrive Wellness Program
- LifeWorks Employee Assistance Program
Sonstige Vorteile
- Connected Communities
Startup-Atmosphäre
- Inspired Innovation
Sinnstiftende Arbeit
- Responsible Future
- Meaningful Experiences
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Michael Kors (Switzerland) GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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MIMichael Kors (Switzerland) GmbH
Store Maintenance Helpdesk Coordinator(m/w/x)
Manno
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
First-level support for retail store maintenance requests via Facility Management system. Strong service and helpdesk mindset required. Cross-brand discount, exclusive employee sales.
Anforderungen
- Strong service and helpdesk mindset
- Ability to prioritize and manage requests
- High attention to detail
- Structured working approach
- Clear and professional communication skills
- Problem solving attitude
- Confidence using ticketing systems
- Confidence using digital platforms
- Ability to work with technical teams
- Ability to work with operational teams
- Previous experience in Helpdesk
- Previous experience in Facility Management
- Previous experience in Retail Operations
- Familiarity with retail maintenance processes
- Awareness of Health & Safety principles
Aufgaben
- Serve as primary contact for retail stores, concessions, wholesale, and travel retail
- Provide first level support for maintenance requests
- Guide users on correct ticket submission
- Handle incoming requests in a structured, service-oriented, and solution-focused manner
- Monitor and manage all tickets in the Facility Management system
- Perform initial quality check on each ticket
- Ensure clear and complete issue descriptions
- Verify correct categorization and priority
- Attach required photos or documentation
- Identify and flag urgent or Health & Safety-critical issues
- Assign tickets to appropriate internal teams or vendors
- Determine ticket assignment based on issue type, priority, and store location
- Ensure correct ticket ownership and handover to Store Maintenance teams
- Support FM team with first level follow-ups and status monitoring
- Communicate with stores for additional information
- Determine nature and urgency of repair problems
- Report repair problems to appropriate vendors
- Maintain service records database for all store locations
- Communicate progress of repairs with regular updates
- Review and approve invoices
- Maintain accurate reporting to the F&M Manager
- Control maintenance calendar for domestic retail
- Establish job priorities and time frames
- Coordinate helpdesk team to address all relevant requests
- Manage facilities database
- Ensure follow-up and updates of tasks in the system
- Keep track and update facilities department files monthly
- Maintain records and contracts of external contractors
- Support creation and updates of facilities and maintenance policies
- Provide occasional front desk support during receptionist absence
- Track all communication and actions within the system
- Perform other administrative duties
- Contribute to maintaining high data quality standards
- Support continuous improvement of helpdesk and ticketing processes
- Identify recurring issues and incorrect submissions
- Assist with basic reporting and operational data collection
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Pflichtschulabschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- ticketing systems
Benefits
Mitarbeiterrabatte
- Cross-brand Discount
- Exclusive Employee Sales
Großzügige Elternzeit
- Paid Parental Leave
Mehr Urlaubstage
- Generous Holiday Schedule
Flexibles Arbeiten
- Summer Fridays
- Flexible working hours
Karriere- und Weiterentwicklung
- Internal mobility across Capri Brands
Mentale Gesundheitsförderung
- Thrive Wellness Program
- LifeWorks Employee Assistance Program
Sonstige Vorteile
- Connected Communities
Startup-Atmosphäre
- Inspired Innovation
Sinnstiftende Arbeit
- Responsible Future
- Meaningful Experiences
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Michael Kors (Switzerland) GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Michael Kors (Switzerland) GmbH
Branche
Fashion
Beschreibung
The company is committed to providing a fair and accessible recruitment process.
Noch nicht perfekt?
- Michael Kors (Switzerland) GmbH
Analyst, Inventory Control(m/w/x)
Vollzeitnur vor OrtBerufserfahrenManno - Michael Kors (Switzerland) GmbH
Supervisor, Accounts Payable(m/w/x)
Vollzeitnur vor OrtBerufserfahrenManno - BVZH Bank Vontobel AG
Receptionist & Cash Services Associate(m/w/x)
Vollzeitnur vor OrtBerufserfahrenLugano - TRASFOR S.A.
Maintenance Manager(m/w/x)
Vollzeitnur vor OrtSeniorMolinazzo - Livit AG
Impiegato:ta di commercio AFC(m/w/x)
VollzeitPraktikumnur vor OrtLugano