Peak & Peak International AG Greek Branch
Service Lead(m/w/x)
Vollzeitnur vor OrtSenior
Berlin
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
NTNTT DATA
Service Delivery Specialist(m/w/x)
Teltow
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
Oversee end-to-end managed services delivery, manage small to medium complexity contracts, act as primary client contact. Seasoned proficiency in project management required. Client-facing role.
Anforderungen
- Passion for service delivery management
- Analytical mindset and strong initiative
- Understanding of managed services
- Seasoned proficiency in project management
- Good communication and negotiation skills
- Client centricity and relationship management
- Business and financial acumen
- Familiarity with ITIL frameworks
- Exceptional organizational skills
- Ability to work collaboratively
- Adaptability and customer-focused mindset
- Degree in IT, Business, or equivalent
- Relevant ITIL certification preferred
- Relevant project management certification preferred
- Experience in managed services environment
- Experience in service delivery
- Experience meeting SLAs and quality standards
- Experience in service delivery alignment
- Experience in monitoring contract performance
- Experience managing service delivery projects
- Experience assessing client satisfaction
- Experience in service quality improvement
Aufgaben
- Oversee end-to-end managed services delivery
- Manage small to medium complexity contracts
- Ensure services meet agreed SLAs
- Act as the primary client contact
- Tailor services to client business objectives
- Collaborate with technical teams on incidents
- Monitor and assess client satisfaction regularly
- Develop account strategies for client retention
- Identify upselling and cross-selling opportunities
- Manage new service implementations and upgrades
- Coordinate project timelines and deliverables
- Align service delivery with contract compliance
- Consult with legal on contract governance
- Monitor and report on contract performance
- Oversee account budgeting and forecasting
- Manage billing and invoicing processes
- Ensure stable and secure client environments
- Provide recommendations based on industry trends
- Mitigate service delivery and relationship risks
- Develop contingency plans for potential disruptions
- Maintain accurate documentation and incident reports
- Report performance to internal and external stakeholders
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- ITIL
- PMP
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens NTT DATA erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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NTNTT DATA
Service Delivery Specialist(m/w/x)
Teltow
VollzeitVor OrtBerufserfahren
Nejo KI-Zusammenfassung
Oversee end-to-end managed services delivery, manage small to medium complexity contracts, act as primary client contact. Seasoned proficiency in project management required. Client-facing role.
Anforderungen
- Passion for service delivery management
- Analytical mindset and strong initiative
- Understanding of managed services
- Seasoned proficiency in project management
- Good communication and negotiation skills
- Client centricity and relationship management
- Business and financial acumen
- Familiarity with ITIL frameworks
- Exceptional organizational skills
- Ability to work collaboratively
- Adaptability and customer-focused mindset
- Degree in IT, Business, or equivalent
- Relevant ITIL certification preferred
- Relevant project management certification preferred
- Experience in managed services environment
- Experience in service delivery
- Experience meeting SLAs and quality standards
- Experience in service delivery alignment
- Experience in monitoring contract performance
- Experience managing service delivery projects
- Experience assessing client satisfaction
- Experience in service quality improvement
Aufgaben
- Oversee end-to-end managed services delivery
- Manage small to medium complexity contracts
- Ensure services meet agreed SLAs
- Act as the primary client contact
- Tailor services to client business objectives
- Collaborate with technical teams on incidents
- Monitor and assess client satisfaction regularly
- Develop account strategies for client retention
- Identify upselling and cross-selling opportunities
- Manage new service implementations and upgrades
- Coordinate project timelines and deliverables
- Align service delivery with contract compliance
- Consult with legal on contract governance
- Monitor and report on contract performance
- Oversee account budgeting and forecasting
- Manage billing and invoicing processes
- Ensure stable and secure client environments
- Provide recommendations based on industry trends
- Mitigate service delivery and relationship risks
- Develop contingency plans for potential disruptions
- Maintain accurate documentation and incident reports
- Report performance to internal and external stakeholders
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- ITIL
- PMP
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens NTT DATA erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
NTT DATA
Branche
IT
Beschreibung
Das Unternehmen ist bekannt für technische Exzellenz und Innovationen, die einen Unterschied für Kunden und die Gesellschaft machen.
Noch nicht perfekt?
- Peak & Peak International AG Greek Branch
Service Lead(m/w/x)
Vollzeitnur vor OrtSeniorBerlin - SD Worx
Service Delivery Manager(m/w/x)
Vollzeitnur vor OrtSeniorDreieich, Berlin, Dresden, Magdeburg, Zwickau - Unbekannt
ITIL 3/4 Experte(m/w/x)
Vollzeitnur vor OrtManagementBerlin, Hamburg - Enterprise IT Experts - Rüdiger Mohne
Service Desk Spezialist(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBerlin, Bonn - Computacenter
Trainee IT Service Management(m/w/x)
Vollzeitnur vor OrtBerufserfahrenBerlin, Frankfurt am Main, Hamburg