Dein persönlicher KI-Karriere-Agent
Service Delivery Manager(m/w/x)
Leading delivery teams for risk, fraud, and identity solutions across the DACH market. End-to-end service delivery responsibility and 5+ years leading teams required. Flexible working hours and remote work options.
Anforderungen
- End-to-end service delivery responsibility in market/region
- 5+ years leading delivery teams
- Strong commercial understanding
- Client collaboration and trusted counterpart experience
- Collaboration with senior stakeholders
- Structured, analytical mindset
- Agile and hybrid delivery environments experience (advantage)
- Fluent German and English
Aufgaben
- Lead delivery teams across the DACH market
- Ensure high-quality execution for clients
- Take ownership of delivery performance and customer satisfaction
- Manage commercial outcomes and client engagement
- Represent Experian during delivery and in-life service
- Prioritize and make delivery decisions for the DACH market
- Lead escalations and senior client communications
- Ensure resolution and transparency in client issues
- Be accountable for end-to-end project performance
- Ensure delivery readiness and governance
- Manage risk and achieve KPIs
- Oversee go-live, hypercare, and post-production support
- Monitor and protect commercial margins
- Plan and manage regional capacity and resources
- Guide market-level improvements and global standards
- Directly manage the delivery team
- Ensure team performance and outcomes
- Handle people leadership, including performance management
- Provide training and ensure compliance
- Clarify priorities, roles, and expectations
- Foster a culture of accountability and continuous improvement
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – fließend
Benefits
Flexibles Arbeiten
- Flexible working hours
- Remote work options
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Service Delivery Manager(m/w/x)
Leading delivery teams for risk, fraud, and identity solutions across the DACH market. End-to-end service delivery responsibility and 5+ years leading teams required. Flexible working hours and remote work options.
Anforderungen
- End-to-end service delivery responsibility in market/region
- 5+ years leading delivery teams
- Strong commercial understanding
- Client collaboration and trusted counterpart experience
- Collaboration with senior stakeholders
- Structured, analytical mindset
- Agile and hybrid delivery environments experience (advantage)
- Fluent German and English
Aufgaben
- Lead delivery teams across the DACH market
- Ensure high-quality execution for clients
- Take ownership of delivery performance and customer satisfaction
- Manage commercial outcomes and client engagement
- Represent Experian during delivery and in-life service
- Prioritize and make delivery decisions for the DACH market
- Lead escalations and senior client communications
- Ensure resolution and transparency in client issues
- Be accountable for end-to-end project performance
- Ensure delivery readiness and governance
- Manage risk and achieve KPIs
- Oversee go-live, hypercare, and post-production support
- Monitor and protect commercial margins
- Plan and manage regional capacity and resources
- Guide market-level improvements and global standards
- Directly manage the delivery team
- Ensure team performance and outcomes
- Handle people leadership, including performance management
- Provide training and ensure compliance
- Clarify priorities, roles, and expectations
- Foster a culture of accountability and continuous improvement
Berufserfahrung
- 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – fließend
Benefits
Flexibles Arbeiten
- Flexible working hours
- Remote work options
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Experian
Branche
IT
Beschreibung
The company is a global data and technology provider specializing in risk, fraud, and identity management.
Noch nicht perfekt?
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