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Senior Hardware Customer Quality Manager - Automotive(m/w/x)
Technical interface for HW quality at Samsung Semiconductors Europe, driving quality risk assessments for automotive applications. 10+ years in Quality Management, ideally in semiconductors, with automotive-quality experience required. Telecommuting opportunity, performance bonus, and free breakfasts.
Anforderungen
- Master’s degree in engineering or equivalent
- 10+ years in Quality Management, ideally in semiconductor industry; direct automotive-quality or customer-facing technical roles highly preferred
- Strong understanding of semiconductor/IC technology, fault isolation, failure mechanisms and analysis, and system-architecture interactions
- Deep knowledge of quality management systems (QMS) and procedures (e.g., IATF 16949, FMEA, 8D, Risk Management)
- Proficiency in MS Office with advanced Excel (Power Query), SQL, Power BI, and Data Modeling
- Hands-on experience with Confluence, including process design
- Collaborative mindset and teamwork skills
- Professional fluency in English with excellent communication skills
Aufgaben
- Support R&D and industrial engineering teams
- Define quality improvement priorities
- Monitor and analyze customer complaint data
- Act as primary technical interface for HW quality
- Drive quality risk assessments
- Coordinate root cause analysis and corrective actions
- Conduct first-level technical analysis of customer reruns
- Validate reported issues and reproduce failures
- Perform initial fault isolation
- Manage No-Trouble-Found (NTF) cases
- Close the loop with customers
- Provide actionable feedback to internal teams
- Coordinate advanced failure analysis
- Contribute to automotive-specific quality processes
- Deploy quality tools and KPIs aligned with IATF 16949, AEC-Q100
- Lead Product Change Notice (PCN) activities
- Ensure smooth implementation and quality stability after mass production
- Support internal and external audits
- Ensure ongoing compliance with automotive standards
Berufserfahrung
- 10 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- MS Office
- Excel
- Power Query
- SQL
- Power BI
- Data Modeling
- Confluence
Benefits
Flexibles Arbeiten
- Flexible working hours
- Telecommuting opportunity
Attraktive Vergütung
- Attractive salary
Boni & Prämien
- Performance bonus
Gratis oder Vergünstigte Mahlzeiten
- Free breakfasts
- Subsidized lunches
Gesundheits- & Fitnessangebote
- Wellness program
- Gym subscription
Team Events & Ausflüge
- Quarterly team events
- Team activities
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Senior Hardware Customer Quality Manager - Automotive(m/w/x)
Technical interface for HW quality at Samsung Semiconductors Europe, driving quality risk assessments for automotive applications. 10+ years in Quality Management, ideally in semiconductors, with automotive-quality experience required. Telecommuting opportunity, performance bonus, and free breakfasts.
Anforderungen
- Master’s degree in engineering or equivalent
- 10+ years in Quality Management, ideally in semiconductor industry; direct automotive-quality or customer-facing technical roles highly preferred
- Strong understanding of semiconductor/IC technology, fault isolation, failure mechanisms and analysis, and system-architecture interactions
- Deep knowledge of quality management systems (QMS) and procedures (e.g., IATF 16949, FMEA, 8D, Risk Management)
- Proficiency in MS Office with advanced Excel (Power Query), SQL, Power BI, and Data Modeling
- Hands-on experience with Confluence, including process design
- Collaborative mindset and teamwork skills
- Professional fluency in English with excellent communication skills
Aufgaben
- Support R&D and industrial engineering teams
- Define quality improvement priorities
- Monitor and analyze customer complaint data
- Act as primary technical interface for HW quality
- Drive quality risk assessments
- Coordinate root cause analysis and corrective actions
- Conduct first-level technical analysis of customer reruns
- Validate reported issues and reproduce failures
- Perform initial fault isolation
- Manage No-Trouble-Found (NTF) cases
- Close the loop with customers
- Provide actionable feedback to internal teams
- Coordinate advanced failure analysis
- Contribute to automotive-specific quality processes
- Deploy quality tools and KPIs aligned with IATF 16949, AEC-Q100
- Lead Product Change Notice (PCN) activities
- Ensure smooth implementation and quality stability after mass production
- Support internal and external audits
- Ensure ongoing compliance with automotive standards
Berufserfahrung
- 10 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- MS Office
- Excel
- Power Query
- SQL
- Power BI
- Data Modeling
- Confluence
Benefits
Flexibles Arbeiten
- Flexible working hours
- Telecommuting opportunity
Attraktive Vergütung
- Attractive salary
Boni & Prämien
- Performance bonus
Gratis oder Vergünstigte Mahlzeiten
- Free breakfasts
- Subsidized lunches
Gesundheits- & Fitnessangebote
- Wellness program
- Gym subscription
Team Events & Ausflüge
- Quarterly team events
- Team activities
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
SAMSUNG SEMICONDUCTOR EUROPE GMBH
Branche
Automotive
Beschreibung
The company is a global leader in the semiconductor industry, handling marketing and sales activities for various applications in EMEA.
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