Agile Robots
Senior Field Service Engineer(m/w/x)
Vollzeitnur vor OrtSenior
München
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
AGAgile Group
Senior Customer Support Engineer(m/w/x)
München
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Remote and onsite technical assistance for robotic products, troubleshooting systems with remote tools. Bachelor's degree in engineering or state-certified technician required. 100 EUR/month, health, mobility, and learning coverage.
Anforderungen
- Bachelor's degree in Robotics, Mechanical Engineering, Electrical Engineering, or state-certified technician
- Proven experience in customer/technical support, preferably in robotics/automation
- Familiarity with robotic systems, programming languages, and automation technologies
- Strong troubleshooting and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively
- Fluent in German and English
- Class B driver’s license / internationally valid driver’s license
Aufgaben
- Provide timely technical assistance for robotic products
- Collaborate with engineering to resolve complex issues
- Use remote tools to diagnose and troubleshoot systems
- Offer onsite support for dedicated cases and customers
- Engage in stakeholder activities for key clients and partners
- Communicate with customers via phone, email, and chat
- Convey technical information clearly to all users
- Maintain positive customer relationships and satisfaction
- Investigate and analyze reported issues
- Identify root causes and implement solutions
- Document troubleshooting steps and resolutions
- Escalate unresolved issues to internal teams
- Stay updated on latest product features and updates
- Train customers on robotic product usage
- Collect and share customer feedback with development
- Create support documentation, FAQs, and knowledge-base articles
- Improve support processes, systems, and tools
- Support global support team introduction and optimization
Berufserfahrung
- 4 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – fließend
Tools & Technologien
- ROS
Benefits
Gesundheits- & Fitnessangebote
- Health coverage
Sonstige Vorteile
- Mobility coverage
Weiterbildungsangebote
- Learning coverage
Sonstige Zulagen
- 100 EUR/month
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Agile Group erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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AGAgile Group
Senior Customer Support Engineer(m/w/x)
München
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Remote and onsite technical assistance for robotic products, troubleshooting systems with remote tools. Bachelor's degree in engineering or state-certified technician required. 100 EUR/month, health, mobility, and learning coverage.
Anforderungen
- Bachelor's degree in Robotics, Mechanical Engineering, Electrical Engineering, or state-certified technician
- Proven experience in customer/technical support, preferably in robotics/automation
- Familiarity with robotic systems, programming languages, and automation technologies
- Strong troubleshooting and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively
- Fluent in German and English
- Class B driver’s license / internationally valid driver’s license
Aufgaben
- Provide timely technical assistance for robotic products
- Collaborate with engineering to resolve complex issues
- Use remote tools to diagnose and troubleshoot systems
- Offer onsite support for dedicated cases and customers
- Engage in stakeholder activities for key clients and partners
- Communicate with customers via phone, email, and chat
- Convey technical information clearly to all users
- Maintain positive customer relationships and satisfaction
- Investigate and analyze reported issues
- Identify root causes and implement solutions
- Document troubleshooting steps and resolutions
- Escalate unresolved issues to internal teams
- Stay updated on latest product features and updates
- Train customers on robotic product usage
- Collect and share customer feedback with development
- Create support documentation, FAQs, and knowledge-base articles
- Improve support processes, systems, and tools
- Support global support team introduction and optimization
Berufserfahrung
- 4 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – fließend
Tools & Technologien
- ROS
Benefits
Gesundheits- & Fitnessangebote
- Health coverage
Sonstige Vorteile
- Mobility coverage
Weiterbildungsangebote
- Learning coverage
Sonstige Zulagen
- 100 EUR/month
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Agile Group erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Agile Group
Branche
Manufacturing
Beschreibung
Agile Group is a dynamic high-tech startup focused on robotic products through its subsidiary Franka Robotics GmbH, backed by investors.
Noch nicht perfekt?
- Agile Robots
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