Navan
Enterprise Customer Success Manager(m/w/x)
Vollzeitnur vor OrtSenior
Berlin
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DODoinstruct
Senior Customer Success Manager(m/w/x)
Berlin
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Onboarding, enabling, and empowering corporate and large customers with smart, scalable technology. Outcome-oriented approach with value storytelling and adoption metrics required. NRR-based bonus and POC conversion incentives.
Anforderungen
- 2–5 years Customer Success, Account Management, or SaaS Consulting experience
- Familiarity with growth-stage SaaS environments (Series A–C)
- Comfortable with sales collaboration
- Outcome-oriented, speaking in goals and business impact
- Confident with value storytelling and adoption metrics
- Strong project and stakeholder management skills
- Collaborative mindset, partnering across departments
- Calm, structured communicator
- Thrive in fast-paced, ambiguous settings
- Builder mentality
- Fluent German language skills
- Motivation to work with us
Aufgaben
- Manage a portfolio of corporate and large customers
- Guide customers through onboarding, adoption, renewal, and expansion
- Ensure clear outcomes and strong customer adoption
- Lead Proof of Concepts for complex corporate customers
- Develop structured Success Plans aligned with customer goals
- Drive measurable success through adoption and usage analytics
- Engage in strategic expansion conversations
- Collaborate with Sales, Product, Support, and Marketing
- Champion customer feedback into product development
- Improve onboarding and lifecycle playbooks for large customers
- Build executive and operational relationships with mid-sized and enterprise accounts
- Establish and manage customer relationships independently
- Identify and pursue renewal and expansion opportunities
- Maintain proactive portfolio management for strong NRR
- Contribute to CS playbooks and large-customer initiatives
- Shape strategy, playbooks, and CS culture in a scale-up environment
Berufserfahrung
- 2 - 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
Benefits
Boni & Prämien
- NRR-based bonus
- POC conversion incentives
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Doinstruct erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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DODoinstruct
Senior Customer Success Manager(m/w/x)
Berlin
VollzeitVor OrtSenior
Nejo KI-Zusammenfassung
Onboarding, enabling, and empowering corporate and large customers with smart, scalable technology. Outcome-oriented approach with value storytelling and adoption metrics required. NRR-based bonus and POC conversion incentives.
Anforderungen
- 2–5 years Customer Success, Account Management, or SaaS Consulting experience
- Familiarity with growth-stage SaaS environments (Series A–C)
- Comfortable with sales collaboration
- Outcome-oriented, speaking in goals and business impact
- Confident with value storytelling and adoption metrics
- Strong project and stakeholder management skills
- Collaborative mindset, partnering across departments
- Calm, structured communicator
- Thrive in fast-paced, ambiguous settings
- Builder mentality
- Fluent German language skills
- Motivation to work with us
Aufgaben
- Manage a portfolio of corporate and large customers
- Guide customers through onboarding, adoption, renewal, and expansion
- Ensure clear outcomes and strong customer adoption
- Lead Proof of Concepts for complex corporate customers
- Develop structured Success Plans aligned with customer goals
- Drive measurable success through adoption and usage analytics
- Engage in strategic expansion conversations
- Collaborate with Sales, Product, Support, and Marketing
- Champion customer feedback into product development
- Improve onboarding and lifecycle playbooks for large customers
- Build executive and operational relationships with mid-sized and enterprise accounts
- Establish and manage customer relationships independently
- Identify and pursue renewal and expansion opportunities
- Maintain proactive portfolio management for strong NRR
- Contribute to CS playbooks and large-customer initiatives
- Shape strategy, playbooks, and CS culture in a scale-up environment
Berufserfahrung
- 2 - 5 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Deutsch – fließend
Benefits
Boni & Prämien
- NRR-based bonus
- POC conversion incentives
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Doinstruct erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Doinstruct
Branche
IT
Beschreibung
The company allows individuals to utilize their skills and contribute to the development of the start-up.
Noch nicht perfekt?
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