finbyte GmbH
Senior Program Manager(m/w/x)
Vollzeitmit HomeofficeSenior
Berlin
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ZEZendesk
Principal Technical Program Manager(m/w/x)
Berlin
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Initiating and executing complex technical programs for customer experience software, ensuring cross-functional delivery against quality bars. Significant experience leading and independently driving multiple complex technical programs required. Work with diverse technical and business teams.
Anforderungen
- Significant experience leading complex technical programs
- Ability to drive multiple programs independently
- Strength in visioning and planning
- Exceptional execution and quality management
- Strong decision-driving capabilities
- Ability to leverage AI/LLMs for program delivery
- Expertise in data analytics
- High executive presence and stakeholder management
- Strong written and verbal communication skills
- Proficiency with program/delivery tools and practices
- Ability to connect plans across roadmaps/teams
- Experience driving scalable process improvements
- Experience partnering with Directors/VP-level stakeholders
- Deep experience driving OKR-aligned programs
Aufgaben
- Lead complex technical programs across functions
- Ensure program delivery against milestones
- Ensure program delivery against outcomes
- Ensure program delivery against quality bars
- Initiate, structure, and execute technical programs
- Own program strategy
- Own program structure
- Own program governance
- Drive OKR delivery
- Partner with KR owners and reporters
- Develop and drive the OKR narrative
- Tie supporting programs into a cohesive story
- Ensure OKR progress is measurable
- Ensure OKR progress is visible
- Identify cross-functional dependencies early
- Identify cross-functional friction points early
- Design execution plans for end-to-end impacts
- Reduce delivery risk
- Establish decision-making forums
- Establish operating rhythms
- Establish escalation paths
- Keep senior leaders informed
- Provide clear asks, options, tradeoffs to leaders
- Manage program scope
- Manage critical path
- Manage program risks
- Manage change management
- Ensure risk mitigations are in place
- Facilitate complex alignment
- Facilitate complex decision-making
- Guide groups through ambiguity
- Drive clear program outcomes
- Synthesize fragmented inputs
- Create crisp narratives
- Frame business impact
- Provide decision-ready updates to stakeholders
- Identify program gaps
- Propose better ways of working
- Drive adoption of program improvements
- Drive adoption of process improvements
- Mentor program management peers
- Coach partners on planning
- Coach partners on execution standards
- Coach partners on stakeholder management
- Coach partners on program leadership
- Drive narrative and operating cadence with leaders
- Translate strategy into executable plans
- Ensure high-quality, predictable delivery
- Connect dots across teams and roadmaps
- Ensure seamless cross-team and cross-functional collaboration
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- AI
- LLMs
- Jira
- Confluence
- Agile
- Lean
- OKRs
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Zendesk erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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ZEZendesk
Principal Technical Program Manager(m/w/x)
Berlin
Vollzeitmit HomeofficeSenior
AI/ML
Nejo KI-Zusammenfassung
Initiating and executing complex technical programs for customer experience software, ensuring cross-functional delivery against quality bars. Significant experience leading and independently driving multiple complex technical programs required. Work with diverse technical and business teams.
Anforderungen
- Significant experience leading complex technical programs
- Ability to drive multiple programs independently
- Strength in visioning and planning
- Exceptional execution and quality management
- Strong decision-driving capabilities
- Ability to leverage AI/LLMs for program delivery
- Expertise in data analytics
- High executive presence and stakeholder management
- Strong written and verbal communication skills
- Proficiency with program/delivery tools and practices
- Ability to connect plans across roadmaps/teams
- Experience driving scalable process improvements
- Experience partnering with Directors/VP-level stakeholders
- Deep experience driving OKR-aligned programs
Aufgaben
- Lead complex technical programs across functions
- Ensure program delivery against milestones
- Ensure program delivery against outcomes
- Ensure program delivery against quality bars
- Initiate, structure, and execute technical programs
- Own program strategy
- Own program structure
- Own program governance
- Drive OKR delivery
- Partner with KR owners and reporters
- Develop and drive the OKR narrative
- Tie supporting programs into a cohesive story
- Ensure OKR progress is measurable
- Ensure OKR progress is visible
- Identify cross-functional dependencies early
- Identify cross-functional friction points early
- Design execution plans for end-to-end impacts
- Reduce delivery risk
- Establish decision-making forums
- Establish operating rhythms
- Establish escalation paths
- Keep senior leaders informed
- Provide clear asks, options, tradeoffs to leaders
- Manage program scope
- Manage critical path
- Manage program risks
- Manage change management
- Ensure risk mitigations are in place
- Facilitate complex alignment
- Facilitate complex decision-making
- Guide groups through ambiguity
- Drive clear program outcomes
- Synthesize fragmented inputs
- Create crisp narratives
- Frame business impact
- Provide decision-ready updates to stakeholders
- Identify program gaps
- Propose better ways of working
- Drive adoption of program improvements
- Drive adoption of process improvements
- Mentor program management peers
- Coach partners on planning
- Coach partners on execution standards
- Coach partners on stakeholder management
- Coach partners on program leadership
- Drive narrative and operating cadence with leaders
- Translate strategy into executable plans
- Ensure high-quality, predictable delivery
- Connect dots across teams and roadmaps
- Ensure seamless cross-team and cross-functional collaboration
Berufserfahrung
- ca. 4 - 6 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- AI
- LLMs
- Jira
- Confluence
- Agile
- Lean
- OKRs
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Zendesk erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Zendesk
Branche
IT
Beschreibung
Zendesk is pioneering agentic AI for customer experience, powering billions of conversations with brands.
Noch nicht perfekt?
- finbyte GmbH
Senior Program Manager(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - Pipedrive
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Vollzeitmit HomeofficeSeniorBerlin - Alumni Network Job Board
Director of X-Channel - Performance Marketing(m/w/x)
Vollzeitmit HomeofficeManagementBerlin - Our client
Technical Project Manager - Data Privacy & AI(m/w/x)
VollzeitRemoteSeniorBerlin - thinkproject
Technical Program Manager – Migration(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenMünchen, Berlin, Wuppertal