Beschreibung

As an Operations Manager, you will be at the forefront of a customer service project, leading a team of Team Leads and freelancers while ensuring high-quality service delivery. Your analytical skills will help identify improvements, and your leadership will inspire teams to excel.

Anforderungen

• •Completed training and leadership or project management experience
• •Understanding of client and call center agent needs
• •Communication proficiency in German and English
• •High quality standards and structured work approach
• •Confident and self-assured presence
• •Experience in sales coaching
• •Completed professional qualification and solid project management experience
• •Efficient project management skills
• •Ability to inspire and motivate people
• •Strong commitment to quality and adaptability
• •Enjoyment of working in cross-functional and intercultural teams

Aufgaben

• •Oversee a customer service project for a telecommunications client
• •Lead up to 5 Team Leads managing 25 freelancers each
• •Act as the primary point of contact for clients
• •Implement client-specific requirements into processes
• •Ensure high-quality execution in coordination with Team Leads
• •Empower and coach remote customer care team leads
• •Inspire teams to achieve peak performance
• •Analyze relevant KPIs to identify areas for improvement
• •Drive timely optimizations based on analysis
• •Coordinate internal and external stakeholders for seamless processes
• •Proactively implement process improvements
• •Collaborate closely with the operations management team

Benefits