Concentrix
Cloud Solution Architect - AI solutions & Copilot Chat(m/w/x)
Vollzeitmit HomeofficeBerufserfahren
Düsseldorf
Neuer Job?Nejo!
Dein persönlicher KI-Karriere-Agent
COConcentrix
M365 Architect German and English(m/w/x)
Düsseldorf
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
M365 architecture and complex enterprise environment troubleshooting for global tech services leader. 9+ years technical support experience required. Office for Mac troubleshooting, including platform-specific behaviours and limitations.
Anforderungen
- Bachelor's Degree in Computer Science, Information Technology, or related field AND 6+ years relevant experience
- Equivalent experience
- 9+ years technical support, customer engineering, or related roles, focus on troubleshooting complex enterprise environments
- Office for Mac troubleshooting experience, including platform-specific behaviours and limitations
- Strong knowledge of Microsoft 365 Apps architecture, deployment, servicing, and update channels (e.g., LTSC)
- Expertise troubleshooting and resolving complex incidents in Microsoft 365 Apps, legacy Office, and Office for Mac
- Strong experience in advanced troubleshooting techniques (log analysis, network tracing, ETL trace analysis, Sysinternals tools)
- Experience troubleshooting across client OS (Windows, macOS), application layers, identity/authentication, and service connectivity
- Ability to manage and drive resolution of high-severity, business-critical customer incidents involving multiple stakeholders
- Knowledge of networking fundamentals (DNS, TCP/IP, proxies, firewalls) and their impact on Office/M365 Apps functionality
- Presentation and Workshop/Trainer experience delivering standardized readiness to larger audiences
Aufgaben
- Resolve complex and sensitive customer issues
- Build relationships with internal and external teams
- Identify and escalate recurring roadblocks
- Manage escalated issues and ensure process compliance
- Communicate issue responses to customers and stakeholders
- Surface feedback and identify systematic issues
- Lead process improvement efforts
- Review and resolve recurring or sensitive issues
- Own critical and complex Microsoft 365 incidents
- Ensure end-to-end resolution and customer satisfaction
- Lead advanced troubleshooting across client, service, and integration layers
- Analyze logs, traces, and system behavior
- Troubleshoot high-impact issues across multiple domains
- Engage and coordinate with Microsoft teams for resolution
- Deliver detailed root cause analysis and post-incident reviews
- Identify patterns and recommend preventive measures
- Perform in-depth diagnostics using network tracing tools
- Identify performance, authentication, and application-level issues
- Communicate clearly during high-severity incidents
- Manage customer expectations and build trust
- Contribute to internal knowledge bases
- Document troubleshooting approaches and share learnings
- Identify systemic issues in products and processes
- Provide feedback to Microsoft engineering and service teams
- Deliver workshops to larger customer audiences
- Cover security, troubleshooting, environment assessments, and problem avoidance
Berufserfahrung
- 6 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – fließend
Tools & Technologien
- Microsoft 365 Apps
- Office for Mac
- legacy Office products
- Fiddler
- Wireshark
- Sysinternals tools
- Windows
- macOS
- DNS
- TCP/IP
- proxies
- firewalls
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Concentrix erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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COConcentrix
M365 Architect German and English(m/w/x)
Düsseldorf
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
M365 architecture and complex enterprise environment troubleshooting for global tech services leader. 9+ years technical support experience required. Office for Mac troubleshooting, including platform-specific behaviours and limitations.
Anforderungen
- Bachelor's Degree in Computer Science, Information Technology, or related field AND 6+ years relevant experience
- Equivalent experience
- 9+ years technical support, customer engineering, or related roles, focus on troubleshooting complex enterprise environments
- Office for Mac troubleshooting experience, including platform-specific behaviours and limitations
- Strong knowledge of Microsoft 365 Apps architecture, deployment, servicing, and update channels (e.g., LTSC)
- Expertise troubleshooting and resolving complex incidents in Microsoft 365 Apps, legacy Office, and Office for Mac
- Strong experience in advanced troubleshooting techniques (log analysis, network tracing, ETL trace analysis, Sysinternals tools)
- Experience troubleshooting across client OS (Windows, macOS), application layers, identity/authentication, and service connectivity
- Ability to manage and drive resolution of high-severity, business-critical customer incidents involving multiple stakeholders
- Knowledge of networking fundamentals (DNS, TCP/IP, proxies, firewalls) and their impact on Office/M365 Apps functionality
- Presentation and Workshop/Trainer experience delivering standardized readiness to larger audiences
Aufgaben
- Resolve complex and sensitive customer issues
- Build relationships with internal and external teams
- Identify and escalate recurring roadblocks
- Manage escalated issues and ensure process compliance
- Communicate issue responses to customers and stakeholders
- Surface feedback and identify systematic issues
- Lead process improvement efforts
- Review and resolve recurring or sensitive issues
- Own critical and complex Microsoft 365 incidents
- Ensure end-to-end resolution and customer satisfaction
- Lead advanced troubleshooting across client, service, and integration layers
- Analyze logs, traces, and system behavior
- Troubleshoot high-impact issues across multiple domains
- Engage and coordinate with Microsoft teams for resolution
- Deliver detailed root cause analysis and post-incident reviews
- Identify patterns and recommend preventive measures
- Perform in-depth diagnostics using network tracing tools
- Identify performance, authentication, and application-level issues
- Communicate clearly during high-severity incidents
- Manage customer expectations and build trust
- Contribute to internal knowledge bases
- Document troubleshooting approaches and share learnings
- Identify systemic issues in products and processes
- Provide feedback to Microsoft engineering and service teams
- Deliver workshops to larger customer audiences
- Cover security, troubleshooting, environment assessments, and problem avoidance
Berufserfahrung
- 6 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – fließend
- Englisch – fließend
Tools & Technologien
- Microsoft 365 Apps
- Office for Mac
- legacy Office products
- Fiddler
- Wireshark
- Sysinternals tools
- Windows
- macOS
- DNS
- TCP/IP
- proxies
- firewalls
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Concentrix erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Concentrix
Branche
IT
Beschreibung
Das Unternehmen setzt sich für Chancengleichheit ein und bietet ein diskriminierungsfreies Arbeitsumfeld.
Noch nicht perfekt?
- Concentrix
Cloud Solution Architect - AI solutions & Copilot Chat(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenDüsseldorf - Concentrix
Cloud Solution Architect Identity and Security(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenDüsseldorf - Protiviti
Senior Consultant – Microsoft 365 / Modern Workplace(m/w/x)
Vollzeitmit HomeofficeSeniorFrankfurt am Main, München, Berlin, Hamburg, Düsseldorf - IT-HAUS GmbH
Consultant Microsoft 365(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenErkrath, Föhren, Köln, Andernach, Frankfurt am Main - Capgemini
Modern Workplace / MS 365 / Endpoint Management Architekt / Consultant(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin, Köln, Stuttgart, Hamburg, Lübeck, Nürnberg, Frankfurt am Main, Hannover, Ratingen, München