Beschreibung

As a Field Service Engineer, you will be hands-on with the installation and maintenance of Teledyne Pharma products, ensuring customer satisfaction by addressing performance issues and providing expert advice on equipment care. This role involves a mix of technical problem-solving and proactive support to keep operations running smoothly.

Anforderungen

• •Bachelor’s degree in Engineering, Chemistry or related scientific study, or Associate's degree in Engineering or equivalent
• •5 years related experience in laboratory troubleshooting/repairing analytical equipment or training
• •Analytical and problem-solving skills
• •Customer service experience
• •Teamwork skills
• •Professional written and oral communication skills
• •Knowledge of Excel and Word Processing software
• •Ability to travel including some overnight travel up to 75% of the time
• •Valid driver’s license
• •Acceptable in Germany
• •Proof of eligibility to live and work in Germany
• •Clean German or acceptable driving license
• •Clean drug screening
• •Fluency in English and German

Aufgaben

• •Install and implement Teledyne Pharma products on-site
• •Optimize hardware, software, and network configurations at customer sites
• •Diagnose and resolve product performance issues
• •Perform maintenance and repair services
• •Advise customers on preventive maintenance and configurations
• •Proactively address potential equipment issues
• •Serve as an internal resource for technical issues
• •Train other field engineers or customers as needed
• •Calibrate equipment on-site for large volume customers
• •Handle on-site customer service and support assignments
• •Solve non-routine challenges within your area of expertise

Tools & Technologien

Benefits