Dein persönlicher KI-Karriere-Agent
Expert ICT Change Management Process Operator(m/w/x)
Monitoring and controlling ICT change management processes for energy and commodity clearing. Operational process ownership and DORA experience required. Flexible mobile working, childcare facilities.
Anforderungen
- University degree in (Business) Informatics, IT Management, or comparable qualification
- Strong understanding of change, governance, and control models in regulated IT environment; DORA experience advantageous
- Proven experience in operational process ownership beyond coordination
- Routine collaboration with audit, compliance, risk, or control functions
- Ability to translate regulatory requirements into pragmatic, operationally viable processes
- Strong communication skills, team mindset, and confident appearance
- Very good written and spoken German and English (at least B2)
- Experience automating and analysing ITSM processes and data using scripting, low/no code, or query languages (JQL, AQL)
Aufgaben
- Ensure controlled, traceable, and compliant ICT changes
- Monitor and control ICT Change Management process
- Review and assess normal, urgent, standard, and emergency changes
- Facilitate and follow up CAB and PIR meetings
- Maintain group-wide change plans, maintenance windows, and change calendars
- Collaborate with IT Operations, IT Products, business units, and Risk, Compliance, and ICS functions
- Support internal and external audits with structured documentation
- Create and analyze KPIs and management reports
- Enhance KPIs and management transparency using Jira and Power BI
- Develop and improve tooling and automation in IT Service Management
- Use tools like Jira, GitHub, and ServiceNow for process support
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- DORA
- JQL
- AQL
Benefits
Kinderbetreuung
- Childcare facilities
Sonstige Zulagen
- Meal allowance
Öffi Tickets
- Job ticket
Gesundheits- & Fitnessangebote
- Sport and recreational events
Flexibles Arbeiten
- Flexible mobile working arrangements
Weiterbildungsangebote
- Personal development
- Extensive further training opportunities
Lockere Unternehmenskultur
- Dynamic and international team
Sicherer Arbeitsplatz
- Long-term perspective
Mentoring & Coaching
- Bespoke onboarding plan
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Expert ICT Change Management Process Operator(m/w/x)
Monitoring and controlling ICT change management processes for energy and commodity clearing. Operational process ownership and DORA experience required. Flexible mobile working, childcare facilities.
Anforderungen
- University degree in (Business) Informatics, IT Management, or comparable qualification
- Strong understanding of change, governance, and control models in regulated IT environment; DORA experience advantageous
- Proven experience in operational process ownership beyond coordination
- Routine collaboration with audit, compliance, risk, or control functions
- Ability to translate regulatory requirements into pragmatic, operationally viable processes
- Strong communication skills, team mindset, and confident appearance
- Very good written and spoken German and English (at least B2)
- Experience automating and analysing ITSM processes and data using scripting, low/no code, or query languages (JQL, AQL)
Aufgaben
- Ensure controlled, traceable, and compliant ICT changes
- Monitor and control ICT Change Management process
- Review and assess normal, urgent, standard, and emergency changes
- Facilitate and follow up CAB and PIR meetings
- Maintain group-wide change plans, maintenance windows, and change calendars
- Collaborate with IT Operations, IT Products, business units, and Risk, Compliance, and ICS functions
- Support internal and external audits with structured documentation
- Create and analyze KPIs and management reports
- Enhance KPIs and management transparency using Jira and Power BI
- Develop and improve tooling and automation in IT Service Management
- Use tools like Jira, GitHub, and ServiceNow for process support
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-Abschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- DORA
- JQL
- AQL
Benefits
Kinderbetreuung
- Childcare facilities
Sonstige Zulagen
- Meal allowance
Öffi Tickets
- Job ticket
Gesundheits- & Fitnessangebote
- Sport and recreational events
Flexibles Arbeiten
- Flexible mobile working arrangements
Weiterbildungsangebote
- Personal development
- Extensive further training opportunities
Lockere Unternehmenskultur
- Dynamic and international team
Sicherer Arbeitsplatz
- Long-term perspective
Mentoring & Coaching
- Bespoke onboarding plan
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Deutsche Börse
Branche
FinancialServices
Beschreibung
The company is a leading clearing house for energy and commodity products in Europe, ensuring secure transaction settlements.
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