Beschreibung

You will drive business growth by building deep executive relationships and translating customer needs into innovative solutions while ensuring seamless project delivery and satisfaction.

Anforderungen

• •Degree in Business, IT, Engineering, or related field
• •5+ years of customer engagement or management experience
• •Banking or financial services industry experience
• •Excellent communication, interpersonal, and negotiation skills
• •Strong organizational and time management skills
• •Experience with offshore and distributed delivery teams
• •Strong English and fluent German language skills

Aufgaben

• •Serve as the primary customer contact
• •Maintain proactive and continuous communication
• •Build long-term, trust-based customer relationships
• •Translate customer goals into actionable insights
• •Shape customer-driven ideas into feasible solutions
• •Identify innovation opportunities and value-added services
• •Liaise between senior executives and technical teams
• •Collaborate with delivery teams on customer satisfaction
• •Monitor project progress and handle escalations
• •Track performance metrics and identify improvements
• •Identify upselling and cross-selling opportunities
• •Develop account plans and engagement strategies
• •Represent the company to customers and prospects

Benefits