Data Center Operations Analyst(m/w/x)

Anforderungen

• Experience in data center operations management
• Experience managing planning, hardware installation, configuration, optimization, operations, and maintenance of data center
• Holistic experience overseeing systems performance and vendor management
• Experience in capacity planning and assessments for data center
• Good knowledge of data center facilities and infrastructure
• Experience managing vendors in a data center environment
• Strong analytical skills and ability to multi-task
• General documentation skills with emphasis on technical processes
• Knowledge and experience in ITIL process methodologies
• Proven ability to function in ambiguous situations
• Excellent communication, customer focus, problem solving, conflict management, time management, and interpersonal skills
• Deep passion for sustainability and compliance
• Some travel required domestically and internationally
• Self-motivated and positive with passion for developing new skills

Aufgaben

• Prioritize and assign trouble tickets to data center engineers
• Manage performance of data center operations across Switzerland
• Ensure effective management of day-to-day data center operations
• Oversee queue management and 24/7 shift arrangements
• Coordinate hardware logistics for data center operations
• Serve as a subject matter expert in data center operations and DCIM integrations
• Measure and meet all operational KPIs and metrics
• Report key metrics to peer teams
• Inspire and guide improvements in team processes and technology innovation
• Manage large-scale events and incident communications to executive stakeholders
• Build and manage workflows for data center operations
• Understand critical mechanical and electrical infrastructure
• Recommend and document policies to meet industry best practices and SLAs
• Maintain the on-call schedule, coordinating absences and vacations
• Strive to improve the quality and quantity of services provided

Berufserfahrung

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